JAN DEVEREUX
Narangba,QLD
Summary
Dynamic professional with a proven track record at Equifax Aust, excelling in identity verification and compliance. Adept at enhancing customer satisfaction through effective issue resolution and operational improvements. Skilled in Microsoft Excel and committed to delivering exceptional service, fostering collaboration, and driving team success in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Customer Service
Equifax Aust
11.2018 - 09.2026
- Guided resolution of complex customer service issues, enhancing customer satisfaction.
- Resolved issues with non-compliant applications by contacting applicants directly, ensuring compliance.
- Meet daily SLAs and Accuracy Standards for Personal scoring and Team KPIs
- Computer based records processing with Identity Verification on all aspects of the Fit2Work Platform and accessing various databases for information
- The role is identity verification and requires confidentiality and understanding of ASIC regulations around this
- Extremely fast paced work environment using Google Chat to communicate within the teams, Service Desk and Final Vetting and other sections that we work alongside
- Developed workarounds for system issues during rollout, improving operational effectiveness.
- Social Club Committee for Brisbane, organizing activities within the workplace as well as social events for staff. Monthly Zoom Meetings with the Social Club team in Brisbane with minute taking.
- Member of Equifax Give Back Committee with Monthly Zoom Meetings Australia/New Zealand. Providing input for a newly launched system. Organizing social fundraisers within the office space.
Property Investment
PWF Australia
Brisbane, QLD
04.2015 - 07.2017
- Researched properties for selection, tenant suitability, and return on investment.
- Ensured compliance with local government regulations for legal and financial decisions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Administrative Financial Partner
Devereux ConstructionsBrisbane
Brisbane, QLD
01.1991 - 01.2016
- Tracked budgets, schedules, and procurement requests to support timely execution of construction activities.
- Communicated with banks, government departments, builders, licensing officials, tradespeople, and suppliers to keep workflow moving and address issues before delays.
- Maintained accurate records, entered data, updated spreadsheets, and managed correspondence for banking, tax, and material orders to facilitate construction operations.
- Prioritized and organized duties independently to ensure safety, efficiency, and orderliness on a construction site.
Christmas Casual
Goldmark Jewellers
09.2015 - 12.2015
- Executed retail sales and customer service, focusing on upselling techniques.
- Managed stock orders to ensure product selection met customer preferences.
- Completed day-to-day duties accurately and efficiently
Volunteer
BSF International
Kallangur
01.2012 - 01.2014
- Provided child care for children during BSF classes, ensuring a safe and nurturing environment
- Prepared, set up, assisted children, and cleaned up for crèche sessions during BSF lectures, facilitating smooth operations
- Supported BSF International Bible study groups with participant welcome and attendance tracking.
Education
Cert IV - Small Business Management BSB40407
TAFE
Brisbane, QLD07-2014
Cert III - Office Management
TAFE
Brisbane, QLD07-2006
Year 12 Senior Certificate -
Skills
- Customer service
- Compliance verification
- Records processing
- Regulatory compliance
- Data analysis proficiency
- Data analysis
- Conflict resolution excellence
Interests
Reading- fiction for pleasure/non-fiction for knowledge., Travel – getting to know the locale., Gardening-landscaping, propagating, creating ‘rooms’ for beauty and harvesting.
Education
- Seminars/Workshops attended:
- Business Enterprise Centres with Denis Chiron
- Harmony in the Workplace Seminar
- Conflict Resolution Seminar
- Networking & Better Business Models
- PWF Seminars - property investment/ finance/legal.
- Qld State Govt initiative for small businesses - Building Web Sites
- One on One mentoring with Dan Buzaar
Timeline
Customer Service
Equifax Aust
11.2018 - 09.2026
Christmas Casual
Goldmark Jewellers
09.2015 - 12.2015
Property Investment
PWF Australia
04.2015 - 07.2017
Volunteer
BSF International
01.2012 - 01.2014
Administrative Financial Partner
Devereux ConstructionsBrisbane
01.1991 - 01.2016
Cert IV - Small Business Management BSB40407
TAFE
Cert III - Office Management
TAFE