Jana Bottrell
Moncreif
Overview
18
18
years of professional experience
1
1
Certification
Work History
Erindale College Cafe
- Health, safety and security procedures
- Workplace hygiene procedures
- Food preparation and presentation
- Responsible service of alcohol
- Waitressing
Pool lifeguard
Active Leisure Centre
01.2009
- School holiday childcare program
- Childcare
- Pool Observation
- Pool lifeguard
Nurse Coordinator
Canberra Cat Vet
04.2020 - 12.2023
- Collaborated with physicians to develop individualized care plans that addressed specific patient needs, resulting in better health outcomes.
- Managed budgets effectively by tracking expenditures accurately and adhering strictly to approved financial allocations for each project or initiative undertaken.
- Promoted a culture of teamwork within the nursing department, leading to increased collaboration among nurses and improved patient outcomes.
- Oversaw staff scheduling to ensure adequate coverage during peak hours, reducing wait times and improving the overall patient experience.
- Improved patient care by coordinating interdisciplinary teams and facilitating communication among staff members.
- Mentored nursing staff, fostering professional growth and development through regular feedback sessions and educational workshops.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Senior Receptionist / Head Nurse
Gungahlin Veterinary Surgery
02.2010 - 04.2020
- Reception administration duties
- Eftpos transactions
- Telephone communications
- Open and closing workplace
- Reconciliation of register
- Customer service
- Computer appointment scheduling
- Orientation of new staff with routine administrative processes
- Active participant with routine staff meetings
- Veterinary Nurse duties
- Conduct Puppy Pre-School education classes
Retail (Shoe warehouse)
Brand Depot
01.2007 - 01.2010
- Open and closing business procedures
- Customer service
- Reconciliation of register
- Work unsupervised
- Telephone/administration duties
- Casually on weekends whilst at school/college
Pets Paradise
01.2006 - 01.2007
- Customer service & Retail duties
- Animal handling / grooming
- Register reconciliation
- Open and closing business procedures
- Work unsupervised
- Telephone/administration duties
Education
Year 12 High school certificate - undefined
Year 10 High school certificate - undefined
Diploma - Practice Management
Canberra Institute of Tech
Canberra, ACT06.2024
Certificate IV - Vet Nurse
Canberra Institute of Tech
Canberra, ACT07.2010
Skills
- Reception administration tasks
- High quality customer/client service
- Computer appointment scheduling
- Reconciliation of register
- Money transactions / eftpos
- Telephone skills
- Organisation skills / multitasking
- Retail
- Communication between internal and external stakeholders
- Developing solid working relationships with colleagues of various levels and skills
- Proficient with Microsoft Word, Excel, Power Point presentations and Internet operations
- Vet nurse duties
- Grief counselling
- De-escalate situations and reporting incidents to management
- Attention to detail
- Understanding of scheduling systems
- Managing and prioritizing work loads
Certification
- Drivers licence
- Cert II Tourism
- Cert I Business
- Cert I IT
- Cert I Hospitality
- Cert II Hospitality (Kitchen Operations)
- Cert II Sport and Recreation
- Surf life saving Certificate
- RSA (Alcohol service )
Timeline
Nurse Coordinator
Canberra Cat Vet
04.2020 - 12.2023
Senior Receptionist / Head Nurse
Gungahlin Veterinary Surgery
02.2010 - 04.2020
Pool lifeguard
Active Leisure Centre
01.2009
Retail (Shoe warehouse)
Brand Depot
01.2007 - 01.2010
Pets Paradise
01.2006 - 01.2007
Erindale College Cafe
Year 12 High school certificate - undefined
Year 10 High school certificate - undefined
Diploma - Practice Management
Canberra Institute of Tech
Certificate IV - Vet Nurse
Canberra Institute of Tech
Similar Profiles
Daniela ShammasDaniela Shammas
Crew Member at Erindale McdonaldsCrew Member at Erindale Mcdonalds
BHAUTIK KANTIBHAI SHELADIYABHAUTIK KANTIBHAI SHELADIYA
Team Member at Erindale News n GiftsTeam Member at Erindale News n Gifts
Bongani SibandaBongani Sibanda
Coach at pcyc erindaleCoach at pcyc erindale
Rosetta GunnRosetta Gunn
NA at Cross Country HealthcareNA at Cross Country Healthcare
Morgan CicimurriMorgan Cicimurri
NA at Backstreets GrillNA at Backstreets Grill