Jana Darwich
Summary
Dynamic professional with extensive experience in retail and hospitality, notably at Woolworths. Excelled in customer service and POS system management, enhancing store operations and customer satisfaction. Demonstrated strong communication skills and multitasking capacity, significantly improving guest experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Retail Assistant
Woolworths
02.2022 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
- Provided regular updates to senior management on cash management activities, progress against targets, and areas of potential risk or opportunity.
Retail Assistant - Work Experience
Office Works Unlimited
02.2024 - 02.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Restaurant Waiter - Hospitality Work Experience
Wild Child
08.2023 - 08.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Birrong Girls High School
Birrong, NSW09-2024
Skills
- Customer service
- Order taking
- Customer assistance
- Cleanliness
- Multitasking capacity
- Strong communication skills
Timeline
Retail Assistant - Work Experience
Office Works Unlimited
02.2024 - 02.2024
Restaurant Waiter - Hospitality Work Experience
Wild Child
08.2023 - 08.2023
Retail Assistant
Woolworths
02.2022 - Current
High School Diploma -
Birrong Girls High School
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