Jana Kovalcik
Fashion Retail Area Manager
Beaconsfield,NSW
Summary
High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
Results-driven professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Store Manager of Operations
APG&CO (Sportscraft SABA JAG
Paddington, NSW
04.2019 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Webster Holdings (David Lawrence
Sydney Domestic Airport , Qantas Terminal
11.2015 - 04.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Completed point of sale opening and closing procedures.
Area Manager
Airport Retail Enterprises (ARE)
Sydney International Airport, T1
02.2013 - 04.2015
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Directed workforce planning, customer retention and customer service management for multiple locations.
Education
Enterprise Economics - Accounting -
School of Economics
Slovakia 09.1981 - 07.1984
Diploma - Real Estate
TAFE
Sydney, NSW 02.1998 - 11.1999
Certificate IV in Business Administration -
TAFE
Sydney, NSW 02.2001 - 10.2003
Skills
Team leadership and coaching
Timeline
Store Manager of Operations
APG&CO (Sportscraft SABA JAG
04.2019 - Current
Store Manager
Webster Holdings (David Lawrence
11.2015 - 04.2019
Area Manager
Airport Retail Enterprises (ARE)
02.2013 - 04.2015
Certificate IV in Business Administration -
TAFE
02.2001 - 10.2003
Diploma - Real Estate
TAFE
02.1998 - 11.1999
Enterprise Economics - Accounting -
School of Economics
09.1981 - 07.1984
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