Jana Kovalcik
Fashion Retail Area Manager
Beaconsfield,NSW
Summary
High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
Results-driven professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Store Manager of Operations
APG&CO (Sportscraft SABA JAG
Paddington, NSW
04.2019 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Webster Holdings (David Lawrence
Sydney Domestic Airport , Qantas Terminal
11.2015 - 04.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Completed point of sale opening and closing procedures.
Area Manager
Airport Retail Enterprises (ARE)
Sydney International Airport, T1
02.2013 - 04.2015
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Directed workforce planning, customer retention and customer service management for multiple locations.
Education
Enterprise Economics - Accounting -
School of Economics
Slovakia 09.1981 - 07.1984
Diploma - Real Estate
TAFE
Sydney, NSW 02.1998 - 11.1999
Certificate IV in Business Administration -
TAFE
Sydney, NSW 02.2001 - 10.2003
Skills
Team leadership and coaching
Relationship building and management
Customer Response
Goals and performance
Operations
Staff training and development
Merchandising
Staff Management
Training and mentoring
Customer Relations
Strategic thinker
Opening and closing procedures
Timeline
Store Manager of Operations
APG&CO (Sportscraft SABA JAG
04.2019 - Current
Store Manager
Webster Holdings (David Lawrence
11.2015 - 04.2019
Area Manager
Airport Retail Enterprises (ARE)
02.2013 - 04.2015
Certificate IV in Business Administration -
TAFE
02.2001 - 10.2003
Diploma - Real Estate
TAFE
02.1998 - 11.1999
Enterprise Economics - Accounting -
School of Economics
09.1981 - 07.1984