Jana Kuljanin
Dandenong North
Summary
Secure a responsible career opportunity to fully utilise my training and skills, while making a significant contribution to the success of the company. Highly motivated and professional, Proficient in managing calendars, and communicating with internal and external stakeholders. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualised service. Resourceful individual skilful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organised supplies, planning activities and an excellent tutor, record keeper and multitasker.
Retail professional with proven track record in driving sales and enhancing customer experiences. Known for reliable collaboration and adaptability in dynamic retail environments. Skilled in inventory management and customer relations, with passion for achieving results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Professional
Kmart
07.2021 - Current
- The majority of my retail expertise was acquired at Kmart; I have consistently taken on extra shifts when necessary and completed all assigned duties by the conclusion of my shift
- I developed a close, reliable relationship with my managers so that our interactions would be characterised by both friendship and leadership
- In Kmart, whenever I accomplish something for the business, I get something called Kudos as a thank you for helping the store succeed
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Greeted customers, helped locate merchandise, and suggested suitable options in-person and via telephone
- Used POS system to process sales, returns, online orders, and gift card activations
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Maintained tidy and organised store environment to comply with cleanliness standards
Retail Worker
JD Sports
12.2024 - 03.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Work Experience Assistant
Lyndale Greens Primary School
01.2022 - 02.2022
- Attended Work Experience at a Primary school
- Had the opportunity to assist the school librarian
- Maintained safety and security by overseeing students in recess environments
- Kept classrooms clean, neat, and properly sanitised for student health and classroom efficiency
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
- Helped teachers recognise learning issues evidenced in one-to-one support instruction
- Reviewed lesson material with students individually or in small groups
- Supported classroom activities, tutoring, and reviewing work
- Supported classroom maintenance and upkeep, organising books, and materials
Tutor
Kumon
01.2017 - 06.2020
- Mathematics and English Tutoring
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
VCE Student -
LYNDALE SECONDARY COLLEGE
Dandenong, VIC11-2024
Lyndale Greens Primary School
12.2022
KUMON
01.2020
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Goal oriented
- Fast learner
- Problem-solving skills
- Reliability and punctuality
- Computer skills
- Cash handling accuracy
Languages
English
Serbian
Croatian
Bosnian
Macedonian
Certification
VCE Graduate Certificate
Timeline
Retail Worker
JD Sports
12.2024 - 03.2025
Work Experience Assistant
Lyndale Greens Primary School
01.2022 - 02.2022
Retail Sales Professional
Kmart
07.2021 - Current
Tutor
Kumon
01.2017 - 06.2020
Lyndale Greens Primary School
KUMON
VCE Student -
LYNDALE SECONDARY COLLEGE
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