Janaki Venkatesh
95 Bona Vista Rise, Clyde,Vic
Summary
To secure a challenging position, expand my learnings, knowledge and make use of my interpersonal skills to achieve goals of the company and contribute towards organizational growth through my technical and analytical skills.
Overview
5
5
years of professional experience
Work History
Customer Support Officer
LINK GROUP
Melbourne , Vic
11.2023 - Current
- Provided technical support to customers via telephone and email.
- Responded promptly and professionally to customer inquiries.
- Resolved customer complaints in a timely manner.
- Documented all customer interactions accurately in the database system.
- Monitored incoming emails and responded accordingly.
- Maintained up-to-date knowledge of funds products, services, procedures, and regulations.
- Developed relationships with customers through positive interaction.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Created reports summarizing customer interactions for management review.
- Updated records within the funds database system as needed.
- Responded quickly to customer inquiries, needs and problems.
- Drove customer escalations to resolution by engaging directly with clients.
- Promoted available products and services to customers during service, account management and order calls.
- Ensured the frameworks for compliance, complaints, incidents and breaches of regulatory obligations is robust and adheres to regulatory requirements, guides and standards.
- Promoted a sustainable culture of risk awareness in the business that is consistent with company’s core values.
Associate Content Analyst
LONDON STOCK EXCHANGE GROUP
Bangalore, Karnataka, India
02.2021 - 12.2022
- Associated content analyst in Operations Data & Analytics department, core entity.
- Responsible for the refreshing task of the company.
- Specialist in textual data, upward hierarchy and company description.
- Efficient knowledge in Organization Authority tool and SQL and EDRMS, HP Records Manager (TRIM).
- Completed textual data codes training and worked on project plans by collaborating with core team members and technical experts on high-level designs to analyze instructional needs and define course requirements.
- Managed historical database and physical records.
- Conducted course evaluations with subject matter experts, analyzed feedback and adjusted training programs.
- Maintained complete company database and identified ways to improve the quality of database.
- Ensured data quality, accuracy, timeliness, and completeness as per company standards for the covered product/market.
- Worked effectively within teams, proactively identifying and resolving problems.
- Preserved artifacts and documents by reformatting them into digital archives
- Communicate & liaise with internal and external departments for resolution of data queries.
- Collaborated with product development team to effectively modernize and update promotions.
- Created and maintained retrievable computer archives and databases both physical and digitally.
- Maximize usage of available tools/support to best of advantage to maintain and improve content quality.
- Managed projects efficiently through development process to efficiently complete tasks and provide clarity to team members regarding project requirements.
- Organized archival material according to established standards and practices
- Exhibited proficiency in word processing, Excel, and data entry, ensuring accuracy and efficiency in managing information.
- Utilized advanced knowledge of Microsoft Office applications to enhance productivity and streamline processes.
- Maintained inventory databases for tracking collection items within the archive.
Account Receivable (AR) Executive
OMEGA HEALTHCARE MANAGEMENT SERVICES PVT LTD
Bangalore, Karnataka, India
10.2019 - 01.2021
- Analyzed the disposition of aged accounts receivable and identified the necessary actions to resolve the outstanding balance.
- Utilized and applied industry knowledge to resolve aged accounts receivable by working on hospital, professional claims, governmental or non governmental claims, denied claims and on high priority accounts.
- Reviewed medical insurance claims for resolution and payments.
- Resolved incoming inquiries or payment denials from insurance providers for payment.
- Actively worked on accounts assigned to collector queues including but not limited to searching for lacking insurance information, rebilling claims to insurance carriers and filing appeals.
- Accessed financial information to answer questions and gather details about specific accounts.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Matched orders with invoices and recorded required information.
- Resolved invalid or unauthorized deductions by following pending deductions procedures.
- Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
- Summarized receivables by maintaining invoice accounts and coordinated monthly transfers to accounts receivable accounts.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Received and input receivables payments in compliance with internal financial procedures.
- Generated financial statements and reports detailing accounts receivable status.
- Possessed ability to professionally communicate in all forms with payer resources such as e-mail, telephone, customer service department etc.
- Showcased the ability to multi-task, work independently, and exercise initiative in organizing and prioritizing workloads.
- Successfully maintained confidentiality while handling sensitive information and addressing difficult matters diplomatically.
- Handling of Grievance and Appeals.
- Worked in sorting department, segregating the claims as per the Applicant (Provider / Client), detailed study and routing the claims to the correct team.
Education
Financial Planning - Short Course (Online)
Griffith University
Brisbane, QLD07.2023
Bachelor of Commerce - Accounting and Finance
Kristu Jayanti College
India, Bangalore, Karnataka, India08.2019
Skills
- MS Office and MS Excel, EDRMS, HP Records Trim
- QuickBooks
- Auditing and Reconciliation
- Financial Reports and Statements
- Developing Presentations and Reports
- Analytical Thinking and Problem-Solving
- Data Research and Analysis
- Data Accuracy
- Records Management
- Physical and Digital Archiving
- Historical Research
- Database Maintenance
- Customer Service
- Flexibility and Adaptability
- Detail Oriented
- Organizational skills and Time Management
- Team Work and Collaboration
- Communication Skills
- Active Listening
Accomplishments
- Has received numerous compliments from clients for the calibre of the work that was produced.
- Given the opportunity to work on the special projects by the higher officials.
- Acted as the team's point of contact for mail enquiries from higher-ups or the backend.
- Received 3 times divisional award (Quarterly basis).
- 6 Star of the month awards.
- Awarded TOP GUN for the month of July and August 2022.
Timeline
Customer Support Officer
LINK GROUP
11.2023 - Current
Associate Content Analyst
LONDON STOCK EXCHANGE GROUP
02.2021 - 12.2022
Account Receivable (AR) Executive
OMEGA HEALTHCARE MANAGEMENT SERVICES PVT LTD
10.2019 - 01.2021
Financial Planning - Short Course (Online)
Griffith University
Bachelor of Commerce - Accounting and Finance
Kristu Jayanti College