Janakkumar Patel
RACV Country Club
Clyde,VIC
1
Certification
2027
years of professional experience
Hospitality leader with 12 years of experience in managing hotel operations and enhancing guest satisfaction. Proven ability to resolve issues through analytical problem-solving, ensuring mutually beneficial outcomes. Committed to introducing innovative products and services that cater to the evolving needs of global travellers while contributing to overall business success.
Work History
Front Office Duty Manager
1 Year 9 Months- Provide effective ‘hands on' leadership to the Front Office, Housekeeping, and relevant teams through the creation of a safe, team oriented, challenging and motivating work environment to deliver high quality member services that provide value and benefit.
- Assisted in staff induction and training to ensure alignment with policies and procedures.
- Coordinated operations with OTA and other tour and travel companies.
- Monitor the operation of the property ensuring standards always at the agreed standard and compliance with all relevant regulations.
- Display a strong knowledge of the property facilities, services, events and activities, and its local tourism and attractions.
- Proactively identify, report and control hazards and risks in line with RACV HSW policy and procedure and in consultation with employees.
- Developed and prepared statistical reports to inform management decisions.
- Developed and prepared statistical reports per Management direction.
Duty manager
2 Years- We have 350 rooms and 5 small conference rooms. Bar and restaurant.
- Responsible for managing Front office, Food and beverage, housekeeping operation on the shift.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Resolved guest complaints promptly, applying service recovery standards to protect satisfaction and loyalty.
- Trained new team members on service standards, escalation procedures, and system usage.
- Coordinated shift handovers, ensuring accurate communication of bookings, incidents, and operational priorities.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Raised property accuracy and accountability by creating a new automated tracking method.
Duty manager
2 Years- Supervised front desk, housekeeping, and guest services operations to maintain smooth daily workflows.
- Monitored occupancy, arrivals, and departures, adjusting staffing and room readiness to meet demand.
- Reviewed operational issues and implemented process improvements to reduce delays and service gaps.
- Liaised with housekeeping, maintenance, and reception to support seamless guest experience and issue resolution.
- Supervised and coordinated the team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Internal Audit Manager
2 Years- Australia- Group, Australia
- Supervised overnight front desk operations, ensuring smooth guest check-in, check-out, and issue resolution.
- Monitored hotel security procedures, responding quickly to disturbances, alarms, and emergency situations.
- Coordinated night audit activities, verifying transactions, balancing reports, and closing daily accounts accurately.
- Communicated service updates with housekeeping, maintenance, and management to support next-day operations.
- Resolved guest complaints professionally, delivering prompt solutions that supported satisfaction and retention.
- Trained overnight staff on front desk procedures, safety standards, and guest service expectations.
- Developed effective strategies to optimize room occupancy rates, maximizing revenue potential during off-peak hours.
- Handled emergency situations with professionalism, maintaining guest safety as the top priority.
- Monitored inventory levels of essential supplies, placing orders when necessary to prevent shortages or delays in service delivery.
Management Trainee
4 Years- Assisted with guest check-ins, room assignments, and reservation updates using property management systems.
- Responded to guest inquiries and service requests with professionalism and timely follow-up.
- Learned hotel standards, procedures, and compliance requirements across daily operational routines.
- Adapted quickly to rotating assignments while supporting consistent service delivery across departments.
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
- Implemented effective communication strategies within the team, fostering a positive work environment that promoted collaboration and problem solving.
- Ensured compliance with local regulations through diligent record-keeping practices related to permits, licenses, and taxes for the business operation.
Motel Site Manager
- Hotel Manager Managed hotel marketing initiatives to enhance brand visibility, Coordinated hotel reservations to optimize occupancy rates, Arranged event bookings to provide exceptional guest experiences, Executed digital marketing campaigns to reach target audiences
- Directed daily site operations, ensuring consistent workflow, safety compliance, and service standards.
- Coordinated staffing schedules, assignments, and coverage to maintain smooth site performance.
- Monitored budgets, expenses, and resource usage to control operational costs.
- Oversaw maintenance activities, resolving facility issues and minimizing service disruptions.
- Reviewed operational reports and implemented process improvements to increase efficiency.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Maintained records and logs of work performed and materials and equipment used.
Education
Mater - International Business in Admiration (Marketing)
Bachelor - Tourism and Hospitality Management (BTHM)
Skills
Front office operations
Industry Software
Account reconciliation
Revenue Optimization
Food Service Management
Staff scheduling management
Sales strategy development
Team leadership skills
Crisis management skills
Quality control expertise
Efficient multitasking
Core competencies
Interpersonal relations
Cultural communication skills
Certification
- Certified Hotel Administrator (CHA), [AH&LEI] - 2009
- Certified Hospitality Supervisor (CHS), [AH&LEI] - 2011
- Certified Hospitality Manager (CHM), [AH&LEI] - 2012
- Certified Guest Service Professional (CGSP) [AH&LEI] - 2016
- Certified III in Commercial Cookery (ALTEC) 2021
- Certified IIII in Commercial Cookery (ALTEC)2023
Timeline
Front Office Duty Manager
RACV Country Club
01.2025 - CurrentRead More
Duty manager
Holidays in Express
01.2023 - 01.2025Read More
Duty manager
Together Co-Living Apartment- Accor Group
01.2021 - 01.2023Read More
Internal Audit Manager
Crest Hotel
01.2018 - 01.2020Read More
Management Trainee
JW Marriott Hotel
01.2010 - 01.2014Read More
Motel Site Manager
Quality Inn Suites
2014 - 2015Read More
Victoria University
Mater from International Business in Admiration (Marketing)
Read More
Northern Melbourne Institute of (TAFE)
Bachelor from Tourism and Hospitality Management (BTHM)
Read More
Area of Expression
- Hospitality operation
- Business administration
- Retails operation
- Finance Audit
- culinary and Arts
- Innovation
- Introducing new product and promotion
- Membership management
- Guest service experience
- Business development
Declaration
I hereby further declare that all statements made in this resume are true, complete and correct to the best of my knowledge and belief
Janakkumar Patel
Melbourne