Summary
Overview
Work History
Education
Skills
Certification
References
AVAILABILITY
Timeline
Generic

Janani Shanmugasundaram

Fremantle,Australia

Summary

I’m a reliable and hardworking person with experience in hospitality, cleaning, and customer service. I’m currently working as a Customer Service Officer (Temp) at Carers WA, where I support carers and help coordinate services. I enjoy working in fast-paced environments, and I take pride in doing my job well. I’m looking to move into a Utility Worker role in the mining industry, where I can bring my strong work ethic, positive attitude, and willingness to learn.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Officer (Temp)

Carers WA
Perth, WA
05.2025 - Current
  • Support carers and clients over the phone, via email, and in person.
  • Keep client records up to date, and assist with referrals and follow-ups.
  • Help organize admin tasks, like bookings, updates, and program info.
  • Provide kind, helpful support while handling sensitive situations.

Cleaner / Housekeeper

Sundancer Backpackers Hostel
Fremantle, WA
01.2025 - Current
  • Kept dorm rooms, bathrooms, kitchens, and common areas clean and organized.
  • Managed linen changes and room turnovers to enhance guest experiences.
  • Maintained a welcoming atmosphere throughout the hostel.
  • Followed safety procedures while reporting maintenance concerns efficiently.

Utility Worker / Housekeeping – FIFO Site

Confidential Mining Camp
, Queensland
08.2024 - 12.2024
  • Cleaned rooms, bathrooms, and communal areas across the mining camp.
  • Handled laundry, linen changes, and waste disposal in remote conditions.
  • Worked independently on cleaning rosters and met daily service targets

Waitress

Jack Astor’s Bar & Grill
Canada
01.2024 - 07.2024
  • Served food and drinks in a fast-paced restaurant environment.
  • Maintained high customer service standards while managing multiple tables.
  • Assisted with opening and closing tasks, including cleaning and restocking.

Receptionist & Room Attender

Hotel Victoria
Toronto
02.2022 - 12.2023
  • Managed guest check-ins and check-outs, handled room bookings, and processed payments.
  • Provided customer support in person and over the phone, professionally.
  • Handled general administrative duties, and kept the front desk area organized.
  • Maintained accurate guest records, and supported daily team operations.
  • Worked as a room attendant: cleaned and prepared guest rooms to hotel standards, restocked amenities, and reported maintenance issues.

Education

Associate of Arts - Social Service Worker

Seneca College
Toronto, Ontario
06-2019

Skills

  • Cleaning and housekeeping expertise
  • Customer service and interpersonal skills
  • Quick learner and adaptable
  • Independent and team-oriented work
  • Attention to safety and hygiene
  • Physical stamina for long shifts
  • Basic computer and administrative skills
  • Native/Fluent in English and Tamil
  • Valid Australian driver’s licence

Certification

  • White Card – Construction Induction Training
  • First Aid & CPR
  • Responsible Service of Alcohol (RSA)
  • Valid Australian Drivers License

References

Available upon request.

AVAILABILITY

Ready for FIFO Utility roles across WA or NT. Open to 2:1, 2:2, or other rosters. Available to start immediately.

Timeline

Customer Service Officer (Temp)

Carers WA
05.2025 - Current

Cleaner / Housekeeper

Sundancer Backpackers Hostel
01.2025 - Current

Utility Worker / Housekeeping – FIFO Site

Confidential Mining Camp
08.2024 - 12.2024

Waitress

Jack Astor’s Bar & Grill
01.2024 - 07.2024

Receptionist & Room Attender

Hotel Victoria
02.2022 - 12.2023

Associate of Arts - Social Service Worker

Seneca College

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Janani Shanmugasundaram