Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Janaye Zaro

West End,QLD

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Acting Senior Housing Officer

Townville Housing Service Centre
01.2023 - Current
  • Use Microsoft products and other IT systems to maintain accurate records
  • Conduct home visits to properties
  • Conduct Condition Appraisal Inspections
  • Manage maintenance of properties
  • Work with clients and stakeholders
  • Supervise team activities and training
  • Monitor workload and performance of team
  • Improved tenant satisfaction by addressing housing concerns promptly and efficiently.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.

Housing Officer

Townville Housing Service Centre
05.2022 - Current
  • Use Microsoft products and other IT systems to maintain accurate records
  • Conduct Home visits and Annual Property Inspections
  • Work one on one with customers
  • Liaise with community providers
  • Process Housing applications
  • Make referrals to agencies.

Barista

CHNO, City Point
02.2022 - 05.2022
  • Barista
  • Food Preparation.

Duty Manager

Anelay, The Strand
11.2021 - 02.2022
  • Opening shifts, including float counts
  • Daily team briefing
  • Task delegation for team members
  • Problem solving and complaint resolution
  • Staff training and assistance
  • Staff communication to higher management.

Team Member

Zambrero, City Point
12.2020 - 11.2021
  • Food service
  • Food preparation
  • Maintain workplace health and safety requirements, including cleaning all workspaces, tracking temperatures, logging stock
  • Open and Close shifts
  • Including setting up, packing down, balancing tills and resetting floats
  • Assisted in training new staff.

Food and Beverage / Shift Leader

Hotel Grand Chancellor, Townsville
10.2017 - 12.2020

Bar and Gaming Attendant

Petrie Hotel, Petrie
01.2014 - 06.2014

Bar and Gaming Attendant

Queens Hotel, Ayr
01.2012 - 01.2014

Apprentice Chef

Yvette’s Place
01.2008 - 01.2012

Education

Health and Safety Representative -

Townsville Housing Service Centre
Townsville, QLD
10.2022

Cert I, II & III in Commercial Cookery -

Barrier Reef Institute of TAFE
Townsville, QLD
03.2012

Year 12 Certificate -

Ayr State High School
Ayr, QLD
01.2009

Skills

  • Excellent customer service
  • Organisation
  • Time management
  • Team leadership
  • Active listening
  • Active learning
  • Quick and efficient
  • Current Open QLD drivers licence
  • Property Inspections
  • Property Management
  • Written and verbal communication

References

  • Tyson Dooley, Customer Service Manager, Townsville Housing Service Centre, 0448 182 172
  • Makhalea McGimpsey, A/Senior Housing Officer, Townsville Housing Service Centre, 0421 044 668

Timeline

Acting Senior Housing Officer

Townville Housing Service Centre
01.2023 - Current

Housing Officer

Townville Housing Service Centre
05.2022 - Current

Barista

CHNO, City Point
02.2022 - 05.2022

Duty Manager

Anelay, The Strand
11.2021 - 02.2022

Team Member

Zambrero, City Point
12.2020 - 11.2021

Food and Beverage / Shift Leader

Hotel Grand Chancellor, Townsville
10.2017 - 12.2020

Bar and Gaming Attendant

Petrie Hotel, Petrie
01.2014 - 06.2014

Bar and Gaming Attendant

Queens Hotel, Ayr
01.2012 - 01.2014

Apprentice Chef

Yvette’s Place
01.2008 - 01.2012

Health and Safety Representative -

Townsville Housing Service Centre

Cert I, II & III in Commercial Cookery -

Barrier Reef Institute of TAFE

Year 12 Certificate -

Ayr State High School

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Janaye Zaro