Jane Arpon
Melbourne,VIC
Summary
Results-driven Personal Banking Specialist with17 years of experience in managing client accounts, building strong relationships, and driving business growth. Proven ability to understand client needs, provide tailored solutions, and exceed revenue targets. Excellent communication, and problem-solving skills with a focus on customer satisfaction and long-term partnerships.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Personal Banking Specialist
Westpac Banking Corporation
Epping, Australia
01.2008 - Current
- Collaborated with internal teams to deliver tailored solutions that addressed client needs
- Helped increase client engagement and business growth through personalised service
- Maintained strong client relationships through regular check-ins, resolving issues, and offering proactive solutions
- Supported business clients with day-to-day banking inquiries, offering solutions to improve cash flow and financial health
- Conducted financial reviews for existing customers and identified opportunities for additional products or services.
- Adhered to strict compliance regulations when processing banking transactions.
- Investigated customer complaints and resolved issues in a timely manner.
Billing Specialist
Telstra
Melbourne CBD, Australia
01.2007 - 01.2008
- Supported the finance team in reconciling accounts and preparing financial reports
- Assisted clients with billing inquiries and provided timely solutions to resolve any payment issues
- Managed accounts receivable, monitored overdue payments, and initiated follow-ups to ensure prompt payment collection
Education
Certificate III - Financial Services
Kangan Batman TAFE
01.2010
Bachelor of Science - Information Technology
System Plus College Foundation
Philippines01.2006
Skills
- Banking Software
- Customer service
- Microsoft Office
- Spreadsheets
- Loan processing
- Branch management
Certification
- Best of the Best Award, Westpac Bank, 05/01/10
- Tier 2 RG146, Deakin University
Timeline
Personal Banking Specialist
Westpac Banking Corporation
01.2008 - Current
Billing Specialist
Telstra
01.2007 - 01.2008
Certificate III - Financial Services
Kangan Batman TAFE
Bachelor of Science - Information Technology
System Plus College Foundation