Jane Babarikas
Ivanhoe,Australia
Summary
Seeking a new professional challenge and rewarding career within a leading organisation.
Compassionate Mental Health Support Worker known for high productivity and efficient task completion. Skilled in crisis intervention, patient advocacy, and behavioral therapy. Excel in communication, empathy, and patience to support individuals in achieving mental wellness goals. Bring specialised skills in conflict resolution, active listening, and stress management techniques to provide comprehensive support.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
Mental Health Support Worker (MHSW)
Breaking Barriers and Thrive (BBT)
09.2024 - Current
- One-on-one mental health support work with nine participants, including one eight-month period with a complex C-PTSD and ABI client.
- Assisted clients with daily living activities such as meal planning, medication management, budgeting.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Attended training seminars related to mental health topics such as trauma-informed care, substance abuse.
- Monitored client progress toward meeting goals outlined in their treatment plan.
- Maintained accurate records of client interactions using an electronic health record system.
- Educated clients about mental health issues and available community resources.
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Performed outreach activities within the community to promote mental health awareness.
Administration Officer
Digital Marketing Direct – Steve Polak
Ferntree Gully, VIC
01.2023 - Current
- Account management, client onboarding, inquiries, and customer service liaison.
- Supported marketing campaigns by organizing promotional materials and resources.
- Communicated with clients to address inquiries and provide information promptly.
- Ensured compliance with company policies in administrative processes consistently.
- Responded promptly to customer inquiries via email or telephone calls.
Referendum Polling Officer – Casual
Australian Electoral Commission (AEC)
North Warrandyte
10.2023 - 10.2023
- Ballot Box Guard, Queue Controller, Ordinary Vote Issuing Officer, Hygiene Officer
- Provided outstanding customer service to team leaders, supervisors, colleagues, and the general public. Online training completed prior to commencement.
- Managed electoral processes and ensured compliance with Australian electoral laws.
- Assisted in the preparation and distribution of election materials to stakeholders.
- Monitored election day activities to ensure smooth operations at polling places.
- Collaborated with team members to resolve voter inquiries and issues effectively.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Ensured the security and confidentiality of sensitive information.
NDIS Support Coordinator
Trinity Nursing Services – NDIS Disability Support
South Morang
11.2022 - 12.2022
- Completed NDIS Support Coordinator for Beginners Course, NDIS Screening Clearance Check & NDIS Workers Orientation Module and First Aid/CPR courses.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
Australian Federal Election Polling Assistant – Casual
Australian Electoral Commission (AEC)
North Warrandyte
05.2022 - 05.2022
- Ballot Box Guard, Queue Controller, Ordinary Vote Issuing Officer, Hygiene Officer
- Provided outstanding customer service to team leaders, supervisors, colleagues, and the general public. Online training completed prior to commencement.
Administration Assistant- casual/contract
MakeSafe/OneTouch Johns Lyng Group
Doncaster Vic
12.2021 - 02.2022
- Invoicing for OneTouch on behalf of Porter Davis Homes
- Allocation of trade and service providers to emergency and general repair locations on behalf of Porter Davis Homes
- InHouse computerised system
Front of House/Supervisor - casual
Condo Pizza Bar
Condobolin, Australia
04.2021 - 11.2021
- Supervised front of house operations during busy service periods.
- Trained and mentored staff on customer service best practices.
- Coached and developed team members to support employee growth and development.
- Managed financial transactions at the end of each shift ensuring accuracy in cash handling procedures.
Personal Assistant to the Professor and Director of General Surgery Department and Head of the Breast and Endocrine Unit
The Alfred Hospital – General Surgery Department
10.2010 - 11.2020
- Personal assistant duties to Professor and Director including diary management, document creation(Dictaphone typing), appointment scheduling (patient), meeting coordination and preparation, coordination of leave documentation and timesheet submission for all staff, mail handling, quotation, contract and invoice processing (departmental) and personal accounts claims, correspondence and other administrative projects, after hours roster oncall maintenance, and other administrative support as required.
- Administrative support to twenty-nine Senior Consultant General Surgeons, thirty Junior Medical Staff and three Data Managers.
- Initial contact for all inquiries within the Department.
- Event coordination including Annual Audit and DS Rosengarten Surgical Trainee Research Prize.
- Assistance with Royal Australasian College of Surgeons (RACS) exams, workshops and seminars as required.
- Current fire warden.
- Member of the Alfred Hospital Residents and Graduates Association (AHRGA) providing executive administrative assistance to the President and AHRGA Committee.
Medical Receptionist – Temporary assignment
Gilbirch Clinic
10.2010 - 10.2010
- Solo office management of practice including appointment bookings, patient billing, Office maintenance, daily reports, mail handling and HIC online operations.
- General Practice
PA to Director – Temporary assignment
Austin Hospital – Cancer Services
08.2010 - 09.2010
- Personal assistant duties to Director including diary management, meeting Co-ordination, document creation, private clinic organisation.
- Dictaphone typing of correspondence to Director.
- Stock control and equipment maintenance.
Medical Receptionist – Temporary assignment
Belmore Road Medical Centre
06.2010 - 07.2010
- Front desk reception duties.
- Appointment bookings, billing and HIC online claiming.
- Open and closure of practice.
- Use of Medilink and Medical Director.
Medical Secretary/Audio Typist – Temporary Assignment
St Vincent’s Hospital – Anatomical Pathology
12.2009 - 04.2010
- Audio transcription of medical reports for Anatomical Pathology.
- Results delivery and telephone operations to both internal/external staff and clients.
- Administrative support to Pathologists (including Director) and lab staff.
- Data entry and database maintenance, correspondence creation and filing.
- Training new staff members.
Practice Coordinator/ Medical Secretary (perm)
Dr Desiree Yap – Private Consulting Rooms
02.2009 - 11.2009
- Practice management including coordination of consulting and theatre sessions, patient billing, practice banking and reconciliation, stock control, telephone and email operations, and database maintenance.
- Personal assistant duties to Director including diary management, travel arrangements, document preparation, weekly meeting organisation (agenda/minutes).
- Implementation of software systems including Argus email, results download for Royal Children’s Hospital Pathology and HIC Online.
- Attendance at business development workshop to develop skills and improve performance.
- Proficient use of Genie software.
Administration Coordinator (perm)
St Vincent’s Hospital Clinical Neurosciences Department
12.2008 - 01.2009
- Front desk administration assistance and patient coordination for outpatients clinics.
- Records maintenance of financial transactions.
- Patient billing and Medicare batching.
- Maintaining department staff details and entitlements including sick and annual leave.
- New staff orientation and training.
- Dictaphone typing of correspondence.
PA to Director (temp) Assoc Prof Hans Schneider
Alfred Pathology
10.2008 - 12.2008
- Personal assistant duties to Director including diary management, meeting coordination, document creation, private clinic organisation.
- Dictaphone typing of correspondence to Director and team of senior doctors.
- Stock control and equipment maintenance.
PA to Director (temp) Dr Simon Stafrace
Alfred Psychiatry
03.2008 - 10.2008
- Personal assistance to Director of Psychiatry and Assoc Director of Nursing in the form of diary management; travel arrangements, document creation, telephone and email maintenance, meeting preparation.
- Administrative assistance to other department heads as required.
- HR and Payroll for all dept staff including timesheets/payslips/car parking.
- Orientation for new registrars/staff.
- Meeting organisation including agenda, minutes, equipment and room setup.
Medical Secretary temporary assignments
Wells Gray Recruitment
10.2007 - 03.2008
- Various temporary assignments for general and specialist practices and hospitals.
- Admission and discharge of inpatients.
- General secretarial and administrative duties.
Medical Secretary Dr John McBain/Dr Penny Foster (Directors)
Melbourne IVF
05.2007 - 10.2007
- Administrative duties including patient coordination, consulting room maintenance, account reconciliation and banking, theatre and day procedure organisation.
- PA duties to both Directors including diary maintenance.
- Implementation of results electronic downloads (Melb Pathology).
Patient Services Officer (casual)
Mercy Hospital for Women Heidelberg
Heidelberg, Australia
03.2007 - 05.2007
- Front desk medical reception management including patient registration, admission/discharge, triage and enquiries.
- General office management including mail collection/distribution, telephone operations and implementation of filing systems.
Senior Medical Receptionist (temp)
John Fawkner Hospital Oncology Consulting Rooms
01.2007 - 03.2007
- Front desk medical reception management including patient registration, telephone operations, and data entry.
- Practice management including Patient billing, medicare batching and coordination of practice correspondence.
Private Secretary/PA – Temp
Mercy Hospital for Women Heidelberg
Heidelberg, Australia
12.2006 - 02.2007
- PA support to Chief Director of Paediatrics (Medical).
- Diary management to Chief Director(Medical) and Paediatric Consultants.
- Collection/distribution of timesheets and payslips and update and distribution of monthly rosters for Consultants, Fellows and Registrars.
- Police record checks for new paediatricians.
- Stationary and stock control for department.
Temporary Assignments
08.2006 - 11.2006
- Ward Clerk/Theatre Clerk for Warringal Private Hospital.
- Lead Receptionist for Medeco Medical Centre.
Administration Officer/PA to Director
Royal Children’s Hospital – Victorian Paediatric Rehabilitation Service
10.2005 - 07.2006
- PA support to Director including diary management, coordination of meetings/workshops (agenda and minute taking) and travel arrangement.
- Financial and departmental activity data entry (SACS funded activity and episodes of care to DHS).
- Staff training in software operations and equipment use including training and orientation of new staff.
- Department administration duties including development and maintenance of manuals, stationery and stock control.
Education
Diploma - Community Services (Case Management)
Stirling Institute
Epping, VIC10.2026
CHC43315 Certificate IV in Mental Health
Australian College of Community Service And Care
PO Box 15367 City East QLD 400207.2026
Certificate III - Health Support Services
RCH
Parkville, VIC06.2006
Certificate - Medical Computer Office Accounts
NMIT Preston
Preston01.2002
Certificate - Medical Reception
CAE Melbourne
Melbourne01.2002
Certificate - Customer Service
Holmesglen TAFE Melbourne
Melbourne01.2001
Certificate IV - Information Technology
NMIT Greensborough
Greensborough01.1996
VCE -
Our Lady of Sion College
Box Hill01.1995
Skills
- Client assessment
- Case management
- Mental health support
- Documentation management
- Crisis intervention
- Community outreach
References
Available upon request
Attributes
- 20 years Medical Administration experience in general practice, private specialist and Hospital working environments
- Previous experience as Personal Assistant to eight separate Directors of leading Hospital departments including General Surgery, Gynaecology, Psychiatry, Pathology and Paediatric Rehabilitation at a senior level. Tasks have included extensive diary management; travel arrangements, telephone and email prioritisation, coordination and distribution; board and departmental meeting preparations (agenda/minutes/catering/venue) and personal account keeping
- Responsible for all aspects of administration and office management including patient appointments and billing(private, Medicare and health fund), theatre list coordination, patient records handling and equipment purchase and maintenance
- Excellent interpersonal and analytical skills
- Proven ability to provide excellent customer service, confidentiality, a high level of accuracy and strong attention to detail and a strong ability to create, develop and maintain professional business relationships
- Dictaphone typing and document creation
- Proficient in MS Office suite; Word, Excel, and Access and Microsoft Outlook as well as medical packages including IBA, Medilink, CLARA, TM2 Patient Management, Medipak, Medical Windows, Medical Director, Pracsoft and Genie
Certification
WWC
Timeline
Mental Health Support Worker (MHSW)
Breaking Barriers and Thrive (BBT)
09.2024 - Current
Referendum Polling Officer – Casual
Australian Electoral Commission (AEC)
10.2023 - 10.2023
Administration Officer
Digital Marketing Direct – Steve Polak
01.2023 - Current
NDIS Support Coordinator
Trinity Nursing Services – NDIS Disability Support
11.2022 - 12.2022
Australian Federal Election Polling Assistant – Casual
Australian Electoral Commission (AEC)
05.2022 - 05.2022
Administration Assistant- casual/contract
MakeSafe/OneTouch Johns Lyng Group
12.2021 - 02.2022
Front of House/Supervisor - casual
Condo Pizza Bar
04.2021 - 11.2021
Personal Assistant to the Professor and Director of General Surgery Department and Head of the Breast and Endocrine Unit
The Alfred Hospital – General Surgery Department
10.2010 - 11.2020
Medical Receptionist – Temporary assignment
Gilbirch Clinic
10.2010 - 10.2010
PA to Director – Temporary assignment
Austin Hospital – Cancer Services
08.2010 - 09.2010
Medical Receptionist – Temporary assignment
Belmore Road Medical Centre
06.2010 - 07.2010
Medical Secretary/Audio Typist – Temporary Assignment
St Vincent’s Hospital – Anatomical Pathology
12.2009 - 04.2010
Practice Coordinator/ Medical Secretary (perm)
Dr Desiree Yap – Private Consulting Rooms
02.2009 - 11.2009
Administration Coordinator (perm)
St Vincent’s Hospital Clinical Neurosciences Department
12.2008 - 01.2009
PA to Director (temp) Assoc Prof Hans Schneider
Alfred Pathology
10.2008 - 12.2008
PA to Director (temp) Dr Simon Stafrace
Alfred Psychiatry
03.2008 - 10.2008
Medical Secretary temporary assignments
Wells Gray Recruitment
10.2007 - 03.2008
Medical Secretary Dr John McBain/Dr Penny Foster (Directors)
Melbourne IVF
05.2007 - 10.2007
Patient Services Officer (casual)
Mercy Hospital for Women Heidelberg
03.2007 - 05.2007
Senior Medical Receptionist (temp)
John Fawkner Hospital Oncology Consulting Rooms
01.2007 - 03.2007
Private Secretary/PA – Temp
Mercy Hospital for Women Heidelberg
12.2006 - 02.2007
Temporary Assignments
08.2006 - 11.2006
Administration Officer/PA to Director
Royal Children’s Hospital – Victorian Paediatric Rehabilitation Service
10.2005 - 07.2006
Diploma - Community Services (Case Management)
Stirling Institute
CHC43315 Certificate IV in Mental Health
Australian College of Community Service And Care
Certificate III - Health Support Services
RCH
Certificate - Medical Computer Office Accounts
NMIT Preston
Certificate - Medical Reception
CAE Melbourne
Certificate - Customer Service
Holmesglen TAFE Melbourne
Certificate IV - Information Technology
NMIT Greensborough
VCE -
Our Lady of Sion College