Janelle Hankin
Hobart,TAS
Summary
Dynamic Store Manager with a proven track record at BWS, excelling in inventory management and staff training. Successfully developed sales strategies that maximized profitability while enhancing customer satisfaction through effective problem-solving. Adept at fostering team collaboration and driving operational excellence in fast-paced environments.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
19
19
years of professional experience
Work History
Store Manager
BWS
Hobart , Tas
10.2019 - Current
- Managed daily store operations, overseeing opening and closing procedures and cash handling.
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff, improving overall customer service quality.
- Created strategies to drive sales growth and increase profitability.
- Oversaw inventory management and ordered stock.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
Care Assistant
Queen Victoria
Lindisfarne , Tas
11.2006 - 11.2019
- Supported residents in daily living activities and personal care needs to promote independence and well-being.
- Monitored vital signs such as pulse rate, temperature and respiration rate.
- Communicated effectively with healthcare team to coordinate resident care plans.
- Fostered companionship and emotional support to improve residents' overall quality of life.
- Provided emotional support to family members during difficult times.
- Recorded care provided and ensured accurate documentation in compliance with policies to maintain high standards of care.
Leisure and lifestyle assistant
Queen Victoria Home
Lindisfarne, Tas
07.2015 - 01.2019
- Coordinated social and recreational activities to enhance resident engagement and well-being.
- Assisted residents with daily living activities and personal care, fostering independence and comfort.
- Communicated effectively with families regarding resident well-being and needs.
- Organized transportation for residents to appointments and events, ensuring access to essential services and community involvement.
- Maintained accurate records of resident interactions and care plans.
Education
Some College (No Degree) -
Claremont College
Claremont, TasSkills
- Inventory management
- Visual merchandising
- Staff training
- Sales strategy development
- Stock ordering
- Budget management
- Profit maximization
Timeline
Store Manager
BWS
10.2019 - Current
Leisure and lifestyle assistant
Queen Victoria Home
07.2015 - 01.2019
Care Assistant
Queen Victoria
11.2006 - 11.2019
Some College (No Degree) -
Claremont College