Janelle Hays
Don,TAS
Summary
I have been working as a Support Worker for the past 3½ years. I initially started working in Safe Haven, and after seven months, I was given the opportunity to try working in the disability sector.
I absolutely love my job, and I find working at MAC and Respite incredibly rewarding. I especially enjoy watching and encouraging each individual to grow, develop their confidence, and learn new skills. Being able to support people to achieve their goals and see their progress is something I find very meaningful.
Outside of work, I have two beautiful children whom I adore. My daughter is 16 and is currently finishing high school, and my son is 12. My family is very important to me, and I love spending time with them.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Disability Support Worker
Glenhaven
Ulverstone, TAS
10.2022 - Current
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Maintained detailed records of patient progress, documentation of services and case notes.
Night Shift Filler
Coles
02.2020 - 10.2022
- Unpack and restock the grocery shelves
Massage Therapist
Flesh Therapy
12.2010 - 06.2019
- Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
- Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
- Performed therapeutic pregnancy, sports & deep tissue massage on clients.
- Handled cash and credit card payments with consistent accuracy.
- Maintained patient records, tracking rehabilitation goals and progress
- Addressed injuries, trauma and stress using myofascial release.
- General cleaning duties
Massage Therapist
Jega Body care
11.2008 - 05.2010
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Maintained patient records, tracking rehabilitation goals and progress
- Employed trigger point therapy to relieve specified areas of pain or dysfunction.
Education
Diploma of Remedial Massage -
Australian College of Massage
Launceston2010
Certificate IV in Massage Therapy -
Australian College of Massage
Launceston2008
Skills
- Motivated Team Player
- Verbal and Written Communication
- Problem-Solving
- Time Management
- Quick Learner
- Decision Making
- Household Chores
- Housekeeping Skills
- Safety Management
- Daily Logs
- Companionship and Emotional Support
- Documentation Skills
- Medication Schedules
- Conflict Resolution
- Client Requirements
- Mental and Physical Exercise
- Team Leadership
- Occupational Health and Safety
- Behavior Support Plans
- Youth Services
Certification
- First Aid- May 02-05-2025
- Working with vulnerable people- 10 Oct 2022
- Suicide Intervention course- 27-7-22
- National Police certificate- 30-6-2025
- Assist clients with medication 25-06-2026
- Recognise healthy body systems25-Aug-2023
- Safe guarding Certificate 11-02-2026
Timeline
Disability Support Worker
Glenhaven
10.2022 - Current
Night Shift Filler
Coles
02.2020 - 10.2022
Massage Therapist
Flesh Therapy
12.2010 - 06.2019
Massage Therapist
Jega Body care
11.2008 - 05.2010
Diploma of Remedial Massage -
Australian College of Massage
Certificate IV in Massage Therapy -
Australian College of Massage