Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Hobbies
Timeline
Generic

YASMINE KAHIN

Kensington

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.

Overview

8
8
years of professional experience

Work History

Disability Support Worker

Advanced Care Disability
03.2023 - 04.2024
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.

Call centre- Acquire Customer service consultant

Julie
07.2023 - 03.2024
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.

Call Centre - Customer service representative

government campaign (probe group)
07.2021 - 01.2022
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Retail assistant

Sophie boutique
03.2016 - 11.2018
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

CHC33015 Certificate IV In Disability - Education of Individuals With Multiple Disabilities

Employease
Melbourne, VIC
02.2023

Certificate 3 in dental assistance -

Menzies institution
04.2021

Bachelor of health science -

Victoria university
11.2018

Skills

  • Motivated team player
  • Active listening skills
  • Strategic Negotiator
  • Strong Work Ethic
  • Customer Service
  • Adaptability
  • Time Management
  • Collaboration

Hobbies and Interests

  • Travelling
  • Volunteering

Hobbies

Travelling

Gym

Volunteering

Timeline

Call centre- Acquire Customer service consultant

Julie
07.2023 - 03.2024

Disability Support Worker

Advanced Care Disability
03.2023 - 04.2024

Call Centre - Customer service representative

government campaign (probe group)
07.2021 - 01.2022

Retail assistant

Sophie boutique
03.2016 - 11.2018

CHC33015 Certificate IV In Disability - Education of Individuals With Multiple Disabilities

Employease

Certificate 3 in dental assistance -

Menzies institution

Bachelor of health science -

Victoria university

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YASMINE KAHIN