Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Walking and Pilates
Timeline
Generic

Janet Hopkins

Box Hill South,VIC

Summary

Thirty years experience in the healthcare industry has enabled me to hone my skills as a communicator. This includes being an active listener, underpinned with a high degree of empathy and a sharp focus on the needs of the customer, leading to better customer stakeholder outcomes.

In addition, I have a proven track record in being dependable, dedicated and a collaborative member of the team.


Overview

37
37
years of professional experience
1
1
Certification

Work History

Dental Assistant

Dr Desmond Yiu
09.2012 - Current

-Providing excellent communication skills, explaining procedures clearly and effectively for patients to understand


-Streamlined appointment scheduling for increased efficiency and reduced wait times.


-Developed and implemented Covid 19 measures for the practice


-Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.



Dental Receptionist

Dr Victor Barnes
04.2005 - 12.2011

-Streamlined insurance claims processing for faster reimbursement and improved patient experience.

-Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.

-Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.

-Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.

-Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.

Senior Dental Nurse

Dr Kerrie Punshon- Alfred Hospital
09.1997 - 12.1997

-This position involved liaising with hospital out patients and their families.


-Working with agencies and departments within the hospital


-Statistical and Financial Reporting for the Dental Clinic


-Skilled at working independently and collaboratively in a team environment.

Dental Assistant

Dr Daryl Stabey
07.1987 - 08.1997

-Provided my role within the practice to ensure exceptional patient care

-Liaise with patients to provide and coordinate and streamline appointments

-Streamlined appointment scheduling for increased efficiency and reduced wait times.

Education

Graduate Certificate Of Dental Nursing - Dental Assisting

Melbourne Dental Hospital
Melbourne, VIC
01.1985

Receptionist Course

Cames Business College Limited
Glen Waverley, VIC
05.1988

Certificate of Proficiency- DAAA Australia

Dental Hospital
Melbourne, VIC
01.1985

Skills

    -Excellent communication

    -Established one-on-one training and mentoring for the first 3 months for new staff

    -Clinical Support to team members

    -Created and Implemented Covid 19 safety measures for staff and patients to ensure a safe workspace and was commended on our high standards and measures

Accomplishments

    To provide excellent customer/patient focus, professionalism and emphasis on teamwork.


    Established one on one training and mentoring with trainees and new staff


    Ensured in the workplace we were compliant with Covid Protocols and guidelines.


    To show my commitment to my workplace with loyalty and trust

Certification

Dental Assistant cetificate

Walking and Pilates

Love to walk my dog daily, and enjoy going to Pilates

Timeline

Dental Assistant

Dr Desmond Yiu
09.2012 - Current

Dental Receptionist

Dr Victor Barnes
04.2005 - 12.2011

Senior Dental Nurse

Dr Kerrie Punshon- Alfred Hospital
09.1997 - 12.1997

Dental Assistant

Dr Daryl Stabey
07.1987 - 08.1997

Graduate Certificate Of Dental Nursing - Dental Assisting

Melbourne Dental Hospital

Receptionist Course

Cames Business College Limited

Certificate of Proficiency- DAAA Australia

Dental Hospital
Janet Hopkins