Janet LIU
Engadine,Australia
Summary
Dedicated beauty professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Counter Manager
Estee lauder David Jones Elizabeth Street Store
08.2022 - Current
- Promoted brand loyalty by creating personalized experiences for each customer during their visit,resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Participated in or organized special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Managed stock, tester and samples levels to ensure adequate stock levels and timely replenishment.
- Prepared weekly reports on sales and other key performance indicators for management review.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Recruited, coached, motivated and trained new associates.
- Established team priorities, maintained schedules and monitored performance.
Senior Training Specialist
Access Corporate Group Pty Ltd
01.2022 - 08.2022
- Developed and implemented comprehensive training program to increase employee and reseller productivity and morale.
- Conducted regular assessments of employee skill levels, using findings to guide future program development efforts.
- Collaborated with department managers to identify specific training needs, tailoring programs for maximum impact.
- Integrated industry best practices into training materials, ensuring employees stayed current on emerging trends and technologies.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Managed education department administration job.
Assistant Counter Manager
La Mer David Jones Elizabeth Street Store
11.2020 - 11.2021
- Provided personalised customer service, resulting in repeat business and positive feedback from clients.
- Managed customers' inquires from different channels(Social media, phone calls and etc.) and resolving concerns promptly.
- Consistently met or exceeded individual sales goals by utilizing effective selling techniques tailored to each client''s unique needs.
- Established strong relationships with brand representatives, keeping up-to-date on new products launches, promotions, and merchandising guidelines.
- Streamlined inventory management with regular stock checks and meticulous recordkeeping.
- Facilitated staff training sessions for new hires, ensuring consistency in knowledge and skills among all team members.
- Assisted sale events and created eye-catching product displays to attract customers La Mer counter.
Assistant Counter Manager
MAC Cosmetics Sydney International Airport And Heinemann Australia
12.2016 - 11.2019
- Provided personalised professional makeup service in fast speed environment, resulting in repeat business and positive feedback from clients.
- Shared makeup techniques and inspiration on social media to promote MAC products
- Consistently met or exceeded individual sales goals by utilizing effective selling techniques tailored to each client''s unique needs.
- Established strong relationships with brand representatives, keeping up-to-date on new products launches, promotions, and merchandising guidelines.
- Streamlined inventory management with regular stock checks and meticulous recordkeeping.
- Facilitated staff training sessions for new hires, ensuring consistency in knowledge and skills among all team members.
- Gave mock makeup techniques test to team members, offering suggestions and report to area Trainer and area sales manager.
- Assisted sale events and created eye-catching product displays to attract customers MAC counter.
- Wrote weekly reports to counter manager and area manager.
- Organized theme day for special events and promotions weekly. Reported to Area trainer and National trainer, also posted the looks on social media.
Education
High School Diploma -
Academy Of Makeup
Sydney, NSW01.2017
High School Diploma -
Sydney Institute of Interpreting And Translating
Sydney10.2014
Master of Professional Accounting - Accounting
University of Technology, Sydney
07.2013
Bachelor of Science - Food Science And Nutrition
University of New South Wales
Sydney, NSW12.2010
Skills
- Excellent Luxury customer service skills
- Professional makeup and skincare knowledge and services
- Makeup and skincare training
- Team Management
- Great Accounting and Finance knowledge
- Advanced computing skills
- Professionally trained Translator and Interpreter between English and Mandarin
- Excellent time management and organizational skills
- Familiar with major social media marketing
Languages
Mandarin
English
Honorsandawards
- 2019 Theme Day Specialist in MAC Sydney International Airport Store
- 2018 Selected to participate MAC Chinese Tourist Customer Event in Singapore
References
Silvia Entcheva-Nicolas, Cosmax Prestige Brands Australia National Skincare Trainer
Timeline
Counter Manager
Estee lauder David Jones Elizabeth Street Store
08.2022 - Current
Senior Training Specialist
Access Corporate Group Pty Ltd
01.2022 - 08.2022
Assistant Counter Manager
La Mer David Jones Elizabeth Street Store
11.2020 - 11.2021
Assistant Counter Manager
MAC Cosmetics Sydney International Airport And Heinemann Australia
12.2016 - 11.2019
High School Diploma -
Academy Of Makeup
High School Diploma -
Sydney Institute of Interpreting And Translating
Master of Professional Accounting - Accounting
University of Technology, Sydney
Bachelor of Science - Food Science And Nutrition
University of New South Wales
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