Janet LIU
Engadine,Australia
Summary
Retail professional with extensive beauty industry experience, specializing in inventory and team management. Proven track record of driving sales through successful event coordination and visual merchandising. Expertise in fostering team collaboration and enhancing customer experiences, consistently achieving operational goals and building brand loyalty.
Overview
9
9
years of professional experience
Work History
Airport Coordinator
Estee Lauder Group
01.2025 - Current
- Executed agile business plans to achieve retail sales targets and drive impactful in-store events.
- Organized merchandise displays to enhance product visibility and accessibility.
- Monitored stock levels, promptly communicating low-stock issues to ASOM or SEE.
- Led skincare teams to consistently meet sales and operational objectives.
- Collaborated with team members to improve daily operational efficiency.
- Served as primary contact for retailers, addressing operational challenges for skincare brands.
- Managed inventory processes, resolving discrepancies with efficiency.
- Ordered counter supplies while monitoring testers and GWP levels, placing orders through SEEs.
- Organized incentives and training gifts for retailer staff.
Counter Manager
Estee lauder David Jones Elizabeth Street Store
08.2022 - 11.2024
- Cultivated brand loyalty by personalizing customer experiences, driving repeat business and referrals.
- Achieved productivity goals through exceptional customer service and professional selling techniques.
- Organized special events and promotions to enhance sales and increase brand visibility.
- Ensured cleanliness and organization of counter area, consistently adhering to company standards.
- Managed stock levels, including testers and samples, ensuring timely replenishment.
- Compiled weekly sales reports and key performance indicators for management review.
- Implemented visual merchandising strategies to attract customers and highlight featured products.
- Conducted staff training on product knowledge and effective sales techniques.
Senior Training Specialist
Access Corporate Group Pty Ltd
01.2022 - 08.2022
- Designed and executed comprehensive training program to enhance employee and reseller productivity.
- Conducted regular assessments of employee skills to inform future training initiatives.
- Collaborated with department managers to pinpoint specific training needs for tailored programs.
- Integrated industry best practices into materials, keeping employees updated on trends and technologies.
- Evaluated training effectiveness and analyzed program outcomes for continuous improvement.
- Facilitated virtual, in-person, and blended learning sessions to accommodate diverse learning preferences.
- Oversaw administration of education department operations for streamlined processes.
Assistant Counter Manager
La Mer David Jones Elizabeth Street Store
11.2020 - 11.2021
- Delivered personalized customer service, fostering repeat business and positive client feedback.
- Managed customer inquiries via various channels, resolving concerns promptly.
- Consistently exceeded sales goals by applying tailored selling techniques for each client.
- Established strong relationships with brand representatives to remain informed on product launches and promotions.
- Streamlined inventory management through regular stock checks and precise recordkeeping.
- Facilitated training sessions for new hires to ensure consistent knowledge across team members.
- Assisted in sales events and created engaging product displays at La Mer counter.
Assistant Counter Manager
MAC Cosmetics Sydney International Airport And Heinemann Australia
12.2016 - 11.2019
- Delivered personalized makeup services in fast-paced environments, generating repeat business and positive client feedback.
- Promoted MAC products by sharing makeup techniques and inspiration on social media.
- Exceeded individual sales goals through effective, tailored selling techniques for each client.
- Established strong relationships with brand representatives to stay informed on product launches and promotions.
- Streamlined inventory management with regular stock checks and detailed recordkeeping.
- Conducted training sessions for new hires to ensure consistent knowledge among team members.
- Administered mock makeup technique tests for team members, providing feedback to area Trainer and sales manager.
- Organized themed events weekly, enhancing customer engagement and posting updates on social media.
Education
High School Diploma -
Academy Of Makeup
Sydney, NSW01.2017
High School Diploma -
Sydney Institute of Interpreting And Translating
Sydney10.2014
Master of Professional Accounting - Accounting
University of Technology, Sydney
Sydney, NSW07.2013
Bachelor of Science - Food Science And Nutrition
University of New South Wales
Sydney, NSW12.2010
Skills
- Retail operations and inventory management
- Employee training and development
- Visual merchandising strategies
- Sales reporting analysis
- Event coordination and team management
- Accounting and finance expertise
- Advanced computing skills
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Airport Coordinator
Estee Lauder Group
01.2025 - Current
Counter Manager
Estee lauder David Jones Elizabeth Street Store
08.2022 - 11.2024
Senior Training Specialist
Access Corporate Group Pty Ltd
01.2022 - 08.2022
Assistant Counter Manager
La Mer David Jones Elizabeth Street Store
11.2020 - 11.2021
Assistant Counter Manager
MAC Cosmetics Sydney International Airport And Heinemann Australia
12.2016 - 11.2019
High School Diploma -
Academy Of Makeup
High School Diploma -
Sydney Institute of Interpreting And Translating
Master of Professional Accounting - Accounting
University of Technology, Sydney
Bachelor of Science - Food Science And Nutrition
University of New South Wales
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