Rachael Muir
Elanora,QLD
Summary
I am a dynamic, reliable, enthusiastic, highly motivated professional who specialises in customer service and customer experiences looking for the next challenge. Highly organised and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
7
7
years of professional experience
Work History
Airport Coordinator
REX Airlines
08.2021 - 08.2024
- Achieved high On-Time Performance (OTP) standards
- Liaised effectively with airport stakeholders and ground handlers
- Ensured smooth operations and high levels of customer satisfaction.
Station Assistant, Onboard Services Officer (OSO)
Queensland Rail
07.2019 - 08.2021
- Provided exceptional customer service to passengers
- Assisted in boarding and disembarking processes, ensuring passenger safety and comfort
- Managed customer inquiries and resolved issues promptly
- Coordinated with train crews and station staff for efficient operations.
Arrivals and Departures Team Leader
Gold Coast Commonwealth Games 2018
12.2017 - 04.2018
- Led a team to manage the arrivals and departures of athletes and officials
- Coordinated logistics to ensure smooth transportation and accommodation arrangements
- Handled high-pressure situations with efficiency and professionalism
- Delivered a high level of customer service to international guests.
Skills
- Customer Service
- Communication
- Problem-Solving
- Coordination
- Time Management
- Relationship Building
- Work Planning and Prioritisation
- Staff Management
- Point of Contact
- Updating Stakeholders
- Phone and Email Etiquette
- Handling Complaints
References
Available upon request
Timeline
Airport Coordinator
REX Airlines
08.2021 - 08.2024
Station Assistant, Onboard Services Officer (OSO)
Queensland Rail
07.2019 - 08.2021
Arrivals and Departures Team Leader
Gold Coast Commonwealth Games 2018
12.2017 - 04.2018
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