Janet Mackay
Ocean Shores
Summary
Dynamic Food Production Manager with a proven track record at Rainforest Foods, excelling in strategic planning and quality assurance. Enhanced operational efficiency through effective team collaboration and staff training, fostering a positive workplace culture. Skilled in safety protocol adherence and adept at multitasking, ensuring seamless production processes and superior service delivery.
Also experienced in managing front-desk operations, patient scheduling, medical records management and money transactions. Utilises effective, friendly communication and organisational skills to enhance patient care and office efficiency. .
Overview
4
4
years of professional experience
Work History
Food Production Manager
Rainforest Foods
04.2021 - Current
- Assisted in food preparation and assembly processes to ensure quality standards.
- Learned and adhered to safety protocols and hygiene practices in food production.
- Supported inventory management by monitoring stock levels and reporting discrepancies.
- Collaborated with team members to streamline daily operational tasks efficiently.
- Engaged in training sessions to develop skills in food handling and equipment usage.
- Evaluated workflow patterns, identifying areas for improvement in order to increase overall efficiency levels within the facility.
- Improved employee morale by creating a positive workplace culture focused on teamwork and collaboration.
- Managed a team of food production staff, providing training and supervision for optimal performance.
- Coordinated with other departments to align production with customer requirements.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Liaised closely with warehouse team to meet product requirements.
Medical Receptionist
Meadow Medical Centre
04.2021 - 12.2021
- Managed patient check-in and check-out processes to enhance operational efficiency.
- Scheduled appointments and payments for billing.
- Resolved patient inquiries and concerns promptly, enhancing overall service quality and experience.
- Maintained medical records, ensuring data security and accuracy.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Processed patient registration by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed a high volume of incoming calls, addressing inquiries, and providing customer service to patients.
Education
Degree of Bachelor of Landscape Architecture - Landscape Architecture
University of Canberra
Canberra, ACTDiploma of Conservation And Land Management - Conservation And Land Management
Tocal Collage
Paterson, NSW09-2010
Skills
- Strategic planning
- Production scheduling and operational efficiency
- Quality assurance management, and safety protocol adherence
- Staff training and development
- Teamwork and collaboration
- Problem-solving and time management
- Multitasking and effective communication
- Adaptability and flexibility
- Front desk patient management
- Office administration and support
- Payment collection, medical billing and coding
- Records management and processing
- Paperwork coordination
- Petty cash management
- Customer service
Timeline
Food Production Manager
Rainforest Foods
04.2021 - Current
Medical Receptionist
Meadow Medical Centre
04.2021 - 12.2021
Degree of Bachelor of Landscape Architecture - Landscape Architecture
University of Canberra
Diploma of Conservation And Land Management - Conservation And Land Management
Tocal Collage
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