Janet Thomson
The sisters,VIC
Summary
Highly skilled Bar Manager with a proven track record of transforming underperforming establishments into successful operations. Motivational team builder and superior problem solver, consistently overcoming challenges and streamlining operations for optimal efficiency. Dedicated floor manager with a winning attitude and an unwavering desire to deliver exceptional dining experiences. Focus on setting high expectations, raising service standards, and expanding the customer base through careful oversight and innovative promotional methods.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Duty Manager
Urangan Bowls Club
08.2022 - 02.2023
- Handling guest complaints including the ability to offer complimentary services
- Ensuring the cleanliness and maintenance of all areas
- Assisting with staff retention strategies that fostered a supportive and positive environment
- Offered exceptional customer service including the ability to offer directions and recommendations to local places of interest
- Administration duties including hiring paperwork, staff rostering, and reservations and answering calls
- Managing financial needs of the business including salary recommendations and expenditures
Hotel Duty Manager
Bayswater Bar & Grill
01.2021 - 06.2022
- Provided guidance to employees with a focus on professional development of 30 school-based trainees.
- Managed conflict resolutions swiftly while maintaining excellent service standards.
- Directed maintenance efforts to ensure consistent area functionality.
- Developed staff retention strategies emphasizing supportive and positive workplace culture.
- Offered exceptional customer service including the ability to offer directions and recommendations to local places of interest
- Administration duties including hiring paperwork, staff rostering, and reservations and answering calls
- Managing financial needs of the business including salary recommendations and expenditures
Duty Manager Supervisor
Kondari Resort – ALH Group Hervey Bay
10.2017 - 06.2020
- All management duties including training, rostering and running staff meetings
- Customer service including refusal of service or removal of hostile or intoxicated customers and duty of care or self exclusions for gambling facilities
- Organising and hosting Gala days and gaming promotions, including paperwork required
- Cash handling including refunds and ordering
- Advertising and promoting the business including on social media
- Data entry
- Working with KPI’s
- Maintaining cleanliness of all areas
- Assisting with Stocktake
Part Owner
Janet & Abbeys Custom Cleaning Service
01.2017 - 01.2018
- Daily run sheets for the business
- Customer relations
- Advertising and promoting
- Maintaining great customer service
- Cleaning duties
Relief Hotel Manager/Tab Operator
Railway Hotel – Murtora
01.2013 - 01.2015
- Management duties
- Cooking
- Menu selection
- Cash handling including banking
- Cleaning all areas
- Opening and closing shifts
- Ordering food
Education
Diploma - Beauty Therapy
11.1998
Skills
- Honest
- Trustworthy
- Quick thinker
- Strong communication
- Great customer service skills
- Management skills
- Time management
- Cash handling
- Marketing and sales
- Outgoing personality
- Staff training and development
Additional References
More References available on request
Certification
RSA
RSG
RMLV
Nail Technician
Beauty Therapy
Timeline
Duty Manager - Urangan Bowls Club
08.2022 - 02.2023
Hotel Duty Manager - Bayswater Bar & Grill
01.2021 - 06.2022
Duty Manager Supervisor - Kondari Resort – ALH Group Hervey Bay
10.2017 - 06.2020
Part Owner - Janet & Abbeys Custom Cleaning Service
01.2017 - 01.2018
Relief Hotel Manager/Tab Operator - Railway Hotel – Murtora
01.2013 - 01.2015
RSA
RSG
RMLV
Nail Technician
Beauty Therapy
Academee D'esthetique Novalle - Diploma, Beauty Therapy
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