Anthony Michael Sergi
Red Cliffs
Summary
Professional with strong background in gaming/hotel management, equipped to drive success and efficiency in gaming operations. Expertise in team leadership, strategic planning, and customer satisfaction, ensuring seamless operations and high performance. Known for adaptability and results-driven approach, fostering collaboration and innovation in dynamic environments. Skilled in optimizing processes, managing budgets, and enhancing player experiences.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Gaming Manager/Duty Manager
Mildura Golf Club Resort
07.2021 - Current
- Gaming cashier
- Floor attendant; including, but not limited to - hopper refills, book pays, bar tending duties and general cleaning
- Weekly gaming reconciliation
- Development of procedures for various tasks in the gaming room
- Duty management of the daily operations of the entire venue including staff management
- Supervision of all venue staff ensuring all staff are completing their roles to best standards possible
- Conflict resolution of staff, conflict resolution of patrons
- Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems
- Liaise with the General Manager, Food and Beverage Manager, Front Office Manager and Industry Professionals to help drive growth within the operations of the gaming room floor
- Managed gaming room compliance
- Assist other areas of the venue when required
Duty Manager/Gaming Room Supervisor/ Compliance Officer
Mildura Gateway Tavern
01.2019 - 07.2021
- Managing the compliance of the gambling activities of the venue
- Duty management of the daily operations of the entire venue including staff management
- Supervision of the gaming room ensuring all staff are completing their job to the acceptable standards
- Conflict resolution of staff and conflict resolution of patrons
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Gaming Attendant
Mildura Gateway Tavern
05.2018 - 01.2019
- Gaming cashier (including, making out cheques for payouts larger than $1999.99)
- Night supervisor
- Floor attendant; including, but not limited to-hopper refills, book pays, reporting of malfunctioning machines, cash orders for cashier, bar tending duties and general cleaning
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
Taxation Accountant
Daniel M. Watson & Co
09.2016 - 04.2018
- ITR preparation and lodgement
- BAS preparation and lodgement
- Preparation of annual financial statements for non reporting entities
- Payroll for a non related company with 20+ employees
- Company corporate secretarial
- Client tender preparation and lodgement
- General office administration duties, weekly banking and reconciliation duties
Supervisor
Quality Hotel Tabcorp Park Melton
04.2016 - 08.2016
- Gaming cashier (including, making out cheques for payouts larger than $999.99)
- Clearance
- Floor attendant; including, but not limited to-hopper refills, book pays, reporting of malfunctioning machines, cashier orders for cashier, bar tending duties and general cleaning
- Clearance involving; Reading hard and soft meters, Opening all machines taking out Bank Note Stackers, opening cash boxes, weighing all of the hoppers and cash boxes, removing all bank notes from stackers, counting all of the money, dropping all money required for banking, issuing out cash orders for the following days trade and doing all of the end of day paperwork
- ATM and POS machine banknote cassette refills and settlements
Shift supervisor
Racecourse Hotel Werribee
07.2015 - 04.2016
- Gaming cashier (including, making out cheques for payouts larger than $999.99)
- Clearance
- Floor attendant; including, but not limited to-hopper refills, book pays, paper roll changes, reporting of malfunctioning machines, cashier orders for cashier, bar tending duties and general cleaning
- Clearance involving; Reading hard and soft meters, Opening all machines taking out Bank Note Stackers, opening cash boxes, weighing all of the hoppers and cash boxes, removing all bank notes from stackers, counting all of the money, dropping all money required for banking, issuing out cash orders for the following days trade and doing all of the end of day paperwork
Graveyard Gaming Supervisor
Millers Inn
07.2014 - 07.2015
- Gaming cashier (including, making out and signing cheques for payouts larger than $999.99)
- Graveyard clearance
- Floor attendant; including, but not limited to-hopper refills, book pays, paper roll changes, reporting of malfunctioning machines, cashier orders for cashier, bar tending duties and general cleaning
- Clearance involving; Opening all machines taking out Bank Note Stackers, opening cash boxes, performing period resets, weighing all of the hoppers and cash boxes, removing all bank notes from stackers, counting all of the money, dropping all money required for banking, issuing out cash orders for the following days trade and doing all of the end of day paperwork
Croupier
Crown Casino and Entertainment Complex
01.2014 - 07.2014
- Table games dealer (croupier) for the games of Roulette, Big Wheel and Sic Bo; to competently deal my game with limited supervision
- Using my numeracy skills to work out small and large payouts without the aid of calculators
- Managed game pace effectively to ensure maximum player satisfaction without sacrificing procedural accuracy or security measures.
Graveyard Gaming Supervisor
Millers Inn
10.2012 - 12.2013
- Gaming cashier (including, making out and signing cheques for payouts larger than $999.99)
- Graveyard clearance
- Floor attendant; including, but not limited to-hopper refills, book pays, paper roll changes, reporting of malfunctioning machines, cashier orders for cashier, bar tending duties and general cleaning
- Clearance involving; Opening all machines taking out Bank Note Stackers, opening cash boxes, performing period resets, weighing all of the hoppers and cash boxes, removing all bank notes from stackers, counting all of the money, dropping all money required for banking, issuing out cash orders for the following days trade and doing all of the end of day paperwork
Gaming Attendant
Mildura Gateway Tavern
12.2010 - 09.2012
- Gaming cashier (including, making out cheques for payouts larger than $999.99)
- Night supervisor
- Floor attendant; including, but not limited to-hopper refills, book pays, paper roll changes, reporting of malfunctioning machines, cash orders for cashier, bar tending duties and general cleaning
Gaming Attendant
Mildura Golf Club Resort
04.2010 - 12.2010
- Gaming cashier
- Floor attendant; including, but not limited to - hopper refills, book pays, bar tending duties and general cleaning
- Running the Saturday night poker tournaments, including; setting up tables with chips cards and dealer buttons, registering players, doing chip ups during breaks, dealing final table and dividing up and handing out prize money
Salesperson
Harvey Norman Electrical
10.2009 - 04.2010
- Greeting customers as they look around the store qualifying them for the product that best suits their needs
- Merchandising different areas of store to get the best look
- Chasing up orders for customers
Cook
KFC
02.2006 - 10.2009
- Breading of raw chicken
- Racking of cooked chicken
- Serving of customers
- Cash handling
- Accepting deliveries
- Cleaning duties
Sales Assistant (Work Experience)
Sports Power
04.2005 - 04.2005
- Serving Customers
- Stocking shelves
- Handling of cash
- Answering of phone
- Completing stock take
Education
Certificate Obtained - Responsible Service of Alcohol Refresher
Edway Training
01.2024
Certificates Obtained - Module 1,2,3&4 Responsible Service of Gaming and You
Responsible Service of Gaming Training
01.2021
Certificate Obtained - AML/CTF Refresher
TAB Compliance
01.2021
Certificate Obtained - Provide Responsible Gaming Services
Edway Training
01.2018
Certificate Obtained - Use Hygienic Practices for Food Safety
Edway Training
01.2018
Certificate Obtained - Conduct Online Transactions
TAB Basics
01.2018
Year Level Completed - 12
Mildura Senior College
01.2007
Year Level Completed - 10
Red Cliffs Secondary College
01.2005
Skills
- Active Leadership Methodology
- Advanced Skills with System One
- TRAC TITO Gaming experience
- Swift POS experience
- Flexible
- Honest
- Reliable
- Excellent time management
- Advanced Microsoft Office Proficiency
Certification
- Full Victorian Drivers License
- Gaming Industry Employee License, G09148151
Personal Information
Date of Birth: 12/06/89
Hobbies and Interests
- Poker
- Sport
- People
- Work
- Technology
- Music
- Video Gaming
Timeline
Gaming Manager/Duty Manager
Mildura Golf Club Resort
07.2021 - Current
Duty Manager/Gaming Room Supervisor/ Compliance Officer
Mildura Gateway Tavern
01.2019 - 07.2021
Gaming Attendant
Mildura Gateway Tavern
05.2018 - 01.2019
Taxation Accountant
Daniel M. Watson & Co
09.2016 - 04.2018
Supervisor
Quality Hotel Tabcorp Park Melton
04.2016 - 08.2016
Shift supervisor
Racecourse Hotel Werribee
07.2015 - 04.2016
Graveyard Gaming Supervisor
Millers Inn
07.2014 - 07.2015
Croupier
Crown Casino and Entertainment Complex
01.2014 - 07.2014
Graveyard Gaming Supervisor
Millers Inn
10.2012 - 12.2013
Gaming Attendant
Mildura Gateway Tavern
12.2010 - 09.2012
Gaming Attendant
Mildura Golf Club Resort
04.2010 - 12.2010
Salesperson
Harvey Norman Electrical
10.2009 - 04.2010
Cook
KFC
02.2006 - 10.2009
Sales Assistant (Work Experience)
Sports Power
04.2005 - 04.2005
Certificate Obtained - Responsible Service of Alcohol Refresher
Edway Training
Certificates Obtained - Module 1,2,3&4 Responsible Service of Gaming and You
Responsible Service of Gaming Training
Certificate Obtained - AML/CTF Refresher
TAB Compliance
Certificate Obtained - Provide Responsible Gaming Services
Edway Training
Certificate Obtained - Use Hygienic Practices for Food Safety
Edway Training
Certificate Obtained - Conduct Online Transactions
TAB Basics
Year Level Completed - 12
Mildura Senior College
Year Level Completed - 10
Red Cliffs Secondary College
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