Janette Moon

PLEASE NOTE: I still work with this company, they are not aware I am looking for new employment.

• Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.

• Managed 3 x Assistant Property Managers all working remotely from home.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

• I started as a receptionist with Ray White Redcliffe
• Progressing to Leasing Officer / Property Management Assistant
• Then on to a Property Manager
• I managed a portfolio of approximately140 properties
• Key duties as Receptionist:
• Customer service to owners / tenants, Listing Properties - relets online, Lease Renewals, Application Processing, Filing, Leasing Appointment Entry Notices, Post & Banking, Admin Assistance, Key Management
• Key duties as Leasing Officer / Property Manager Assistant:
• Show Properties to prospective tenants, Application Processing, Lease Renewals, Liaised with prospective tenants, Organised leasing appointments
• Key duties as Property Manager:
• Managed a portfolio of approximately140 properties, rent arrears, property maintenance, lease renewals, QCAT hearings, marketing and filling vacancies, screening prospective tenants, communicating with owners
• Reference Contact - Timothy Gordon (0732832033)

• Working as part of a team and supporting all Staff members within the office
• Responsible for the day to day tasks and admin duties of the office including covering the reception area
• Key duties:
• Meeting and greeting clients and visitors to the office
• Typing documents and distributing memos
• Handling incoming / outgoing calls, correspondence and filing
• Faxing, printing, photocopying, filing and scanning
• Monitoring inventory and office stock
• Invoice coding
• Filing & Archiving
• Prepare Handover Packs for Home Owners / Investors
• Organise all Forms / Certificates for Final Inspections

• Employed on a casual basis as Bindery Assistant / Accounts / Front Office Support
• Key duties:
• Meeting and greeting clients and visitors to the office
• Handling incoming calls, correspondence and filing
• Invoicing
• Account filing
• Processed Cash, Cheque, EFT Payments

• Key duties:
• Handling incoming / outgoing phone calls
• Process phone / email orders and enquiries
• Meeting and greeting clients and visitors to the store
• Organised daily dispatching of orders
• Daily Invoicing
• Entered payments received
• End of Day Reports
• Worked closely with production staff to ensure orders were produced on time

• Key duties:
• Print Estimating
• Data Entry
• Despatch Goods
• Book Binding
• Reception relief after2.30pm daily
• Fill in for General Manager when away on leave