Janette Savusa
Brisbane,QLD
Summary
A passionate, adaptable and dedicated Psychology graduate seeking a position in Mental Health that will utilise the professional knowledge and skills developed over extensive years of study. I have shown an exemplary passion for developing relationships, cultivating partnerships and growing businesses through work experiences. I have an outgoing, positive demeanour and proven skills in establishing rapport with clients. I work well under pressure and strive to see things through to completion, primarily focusing on understanding clients and contributing to company success.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
Aces Vape And Tobacconists
10.2022 - 07.2023
- Maintained a clean and organized work environment to maintain customer safety.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Personal Assistant
On Point Australia
01.2018 - 01.2020
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support, including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided emotional support and companionship.
Education
Bachelor of Psychological Science - Psychology
Griffith University
Gold Coast, QLD07.2023
Certificate III - Education Support
Strategix
Brisbane, QLD08.2019
Skills
- Organized
- Communication
- Interpersonal skills
- Client Rapport-Building
- Customer service
- Sales and Upselling
- Personalized Support
- Document and Records Management
Additional Information
Hayden Wall
Address: On Point Australia Pty Ltd, a Brisbane-based business intelligence consultancy
Email: hayden@onpointaustralia.com.au
Tel: 0400 630 925
Mohemod Alrecaby
Address: 18 Wynne St, Sunnybank Hills QLD 4109
Email: Mohemod123@gmail.com
Tel: 0431127527
Timeline
Customer Service Assistant
Aces Vape And Tobacconists
10.2022 - 07.2023
Personal Assistant
On Point Australia
01.2018 - 01.2020
Bachelor of Psychological Science - Psychology
Griffith University
Certificate III - Education Support
Strategix
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