Janice Collins
Weston,ACT
Summary
Dynamic Census employee with proven expertise in staff supervision, performance monitoring, and dispute resolution. Committed to contributing to this high-profile national project by enhancing team training and fostering a collaborative work environment.
Skilled leader in dispute resolution and team training, with a strong background in managing diverse teams. Resourceful employee trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams.
Highly organized, energetic and versatile employee committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
26
26
years of professional experience
Work History
Field Support Centre Supervisor
Australian Bureau of Statistics
Canberra, ACT
03.2021 - 10.2021
- Shift supervisor managing a team of Field Support agents in Census call centre.
- resolving complex questions including disputes
- monitoring staff performance and wellbeing
- training agents
Administrator
Living Well Counseling Centre
Phnom Penh, Cambodia
01.2015 - 08.2016
- Receptionist for clients.
- Managing client bookings.
- Receipting income and paying bills.
- Maintaining a physically and emotionally welcoming space.
National Director
International Teams Australia
10.2008 - 09.2013
- Responsible for daily operations of a faith-based not-for-profit.
- team building
- Compile and manage organizational annual budget
- Vision setting collaboratively with staff team.
- Function as a member of a Global Executive team.
Personnel Officer
International Teams Australia
01.2000 - 09.2008
- Mobilize, train, monitor and support members of teams of workers in diverse global locations.
- Liaise with their home-based supporters to ensure their flourishing.
Census Field Manager
Australian Bureau of Statistics
Parramatta
01.1996 - 10.1996
- Recruit, train, and supervise Census team leaders, and collectors.
- Ensure coverage for major institutions, e.g., hospitals.
- Resolve complex disputes
- Recruit and supervise a personal assistant for six months.
Education
Certificate IV in Teaching Conversational English - Teaching English To Speakers of Other Languages
CALAM Training
Gaythorne, QLD06-2014
Associate of Theology - Theology
Australian College of Theology
02-1989
Bachelor of Economics - Commerce
University of Adelaide
Adelaide, SA05-1974
Bachelor of Arts - French
Australian National University
CanberraSkills
- Staff supervision
- Dispute resolution
- Performance monitoring
- Team training
- Budget management
- Customer relationship management
- Communication
- Project Management
Languages
French
Professional
Timeline
Field Support Centre Supervisor
Australian Bureau of Statistics
03.2021 - 10.2021
Administrator
Living Well Counseling Centre
01.2015 - 08.2016
National Director
International Teams Australia
10.2008 - 09.2013
Personnel Officer
International Teams Australia
01.2000 - 09.2008
Census Field Manager
Australian Bureau of Statistics
01.1996 - 10.1996
Certificate IV in Teaching Conversational English - Teaching English To Speakers of Other Languages
CALAM Training
Associate of Theology - Theology
Australian College of Theology
Bachelor of Economics - Commerce
University of Adelaide
Bachelor of Arts - French
Australian National University