MATTHEW JONES
Thornlands,QLD
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Venue Supervisor / Centre Services Attendant
Redland Performing Arts Centre
10.2022 - Current
- Work in all areas of the venue: Box Office, Ushering, Bar Attendant, Cafe, Supervising, Stocktake and inventory.
- Collaborated with team members to improve overall service quality and guest experience.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Enhanced event experiences by effectively managing venue staff and overseeing daily operations.
Event Manager & Project Coordinator
Australian Pop Choirs Pty Ltd
09.2003 - Current
- Streamlined event planning processes by implementing efficient project management strategies.
- Enhanced attendee experience through careful selection of venues and catering providers.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Produced successful fundraising events that benefited local charities while also serving as a positive reflection on the organization''s brand image.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Trained and supervised event staff to complete tasks on time.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
Manager
Melbourne Street Choir Inc. / Choir Of Hard Knocks
04.2013 - 12.2021
- Assisted in organising and overseeing merchandise, touring, and weekly rehearsals.
- Accomplished multiple tasks within established timeframes.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among members from various backgrounds.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Lightning Protection Installer
Fernhill Technology
08.2007 - 09.2013
- Design and installation of lightning protection systems on commercial and industrial buildings.
- Completed projects within budget constraints through careful planning and resource management.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
Education
Journeyman Electrician -
IBEW Local Union 145
Moline Illinois, USA05.2000
High School Diploma -
Orion High School
Orion Illinois, USA06.1983
Skills
- Customer service excellence
- Staff Supervision
- Attention to Detail
- Teamwork
- Time Management
- Problem solving
- Venue safety protocols
- Effective communication
- Event Planning and Management
Certification
National Police Check -March 2022
Blue Card -August 2023
CPR -June 2023
First Aid -March 2022
RSA -March 2023
RSG -January 2024
RMLV -July 2023
Liquor Approved Manager -October 2023
CLO -January 2024
COVID 19 Infection Control Training -March 2022
references
Stephen Blackburn 0417 336 809
Jonathon Welch AM 0400 491 160
Timeline
Venue Supervisor / Centre Services Attendant
Redland Performing Arts Centre
10.2022 - Current
Manager
Melbourne Street Choir Inc. / Choir Of Hard Knocks
04.2013 - 12.2021
Lightning Protection Installer
Fernhill Technology
08.2007 - 09.2013
Event Manager & Project Coordinator
Australian Pop Choirs Pty Ltd
09.2003 - Current
Journeyman Electrician -
IBEW Local Union 145
High School Diploma -
Orion High School
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