Janice Fisher
Cairns,Australia
Summary
An Organized and dependable person successful at managing multiple priorities with a positive attitude.
I have previously worked in customer service/admin for the past 16 years, prior to this, I worked in hospitality and some retail.
Recently volunteering at Infinite Care for around 10 months I found it rewarding and gained a sense of accomplishment.
I work well as part of team who are collaborative, share information and support each other and am also capable of working independently when required.
Overview
1823
1823
years of professional experience
Work History
Operations Assistant
Global Express
05.201 - 12.2022
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Provided administrative support with accurate document preparation and data entry.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Solved problems timely and effectively, ensuring customer satisfaction.
Customer Service Assistant
Qantas Freight
03.2008 - 04.2011
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
Day Manager
Coast Roast Coffee
02.2001 - 05.2006
- Planned and wrote rosters for 16 staff.
- Trained staff on best practices and customer service.
- Adhered to Compliance
- Stock ordering.
- Managed cash handling procedures, ensuring accurate accounting of all transactions during shifts.
Education
Certificate III - Aged Care
Taffe Queensland
Cairns, QLD06.2024
Mental Health First Aid - Mental Health
First Aid Australia
Cairns, QLD2019
Skills
- Customer support
- Interpersonal skills
- Operations and Procedural Knowledge
- Organized
- Attention to Detail
- Workstation Sanitation
- Accurate data entry
- Effective Written and Verbal Communication
- Team orientated
- Office Supply Management
- Internal Communications
- File Documents
Timeline
Customer Service Assistant
Qantas Freight
03.2008 - 04.2011
Day Manager
Coast Roast Coffee
02.2001 - 05.2006
Certificate III - Aged Care
Taffe Queensland
Mental Health First Aid - Mental Health
First Aid Australia
Operations Assistant
Global Express
05.201 - 12.2022
Similar Profiles
MUHSIN MOHAMEDMUHSIN MOHAMED
Accounting Assistant at Global ExpressAccounting Assistant at Global Express
Paige EgbertsPaige Egberts
Administration Assistant at Team Global Express (previously known as Toll Palletised Express)Administration Assistant at Team Global Express (previously known as Toll Palletised Express)
Garry RichardsGarry Richards
PM Operations Manager at Team Global Express (TGE) Road Express ParcelsPM Operations Manager at Team Global Express (TGE) Road Express Parcels
Kin Fun LAUKin Fun LAU
Kitchen hand at Treasure CourtKitchen hand at Treasure Court
Claire ParryClaire Parry
Clinical Nurse/Team Leader at Qld HealthClinical Nurse/Team Leader at Qld Health