JANICE KLUENDER
Sydney,NSW
Summary
A results-oriented and hard working individual with an extensive 15 years of retail experience and customer service. Holding a strong passion for retail and equipped with a key mix of soft and hard skills. Open to learning more through emerging opportunities within the Retail Industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dual Site Concession Manager
Country Road Group (Country Road And Trenery)
2022.04 - Current
- Analyse reports to identify opportunities and make informed commercial decisions - increased store MAT by 12%
- Leading two teams across two brands, aligning both to deliver business goals and effective store operations
- Relationship building with key stakeholders for commerciality and to help achieve strategic focuses e.g. Planners to maintain optimum stock allocation and maximise opportunities
- Communicate to team of their role to play and ensure all are aligned with brand's strategy
- Coach, mentor and develop team by providing regular feedback and motivation to strive for excellence. Encourage learning amongst team and inspire them to be customer led and deliver high level customer service
- Schedule staff roster and allocated resources to maximize team member performance and store performance
- Seek opportunities within team and acknowledge talent, succession plan
- Lead by example and create positive work culture
- Assisting with this year's Christmas recruitment program for current Region
Assistant Store Manager
Country Road Group
2020.12 - 2022.04
- Supported manager to set actionable goals based on established KPIs and ensuring team understood store's goals
- Established strong relationships with key stakeholders particularly Planners across all divisions through email and virtual walk-throughs
- Inspired team through collaborative leadership, training and development
- Maintained organisation of store environment for customers and employee health and safety
- Provided performance feedback and coaching to employees. Assisted in hiring process new talent as well as mentoring and developing existing employees
- Appointed NSW State representative for "Our World" supporting the brand's sustainability strategy
- Commenced Secondment Role of Acting Store Manager mid January 2021 - July 2021.
Womenswear Department Manager
Country Road Group
2019.09 - 2020.12
- Supported in creating work schedules to maintain the deliverance of exceptional store experience
- Contacted planners to ensure store/department had adequate stock to maximise opportunities. Analysed reports to identify stock requests
- Ensure the store adhered to policies and procedures including loss prevention practices and to minimize shrink
- Created and encouraged an environment of open communication between departments that improved collaboration among teams
- Monitored KPIs to optimise company performance and ensured team were aligned with store's goals
- Oversaw day-to-day store operations to foster efficient store operations
- Coached and trained team members, identified strengths and weaknesses, mentoring accordingly
- Assisted recruitment process of new talent for store
- Solved problems and resolved conflicts for team members and customers
- Worked on State projects that aligned with strategic focuses to help drive state engagement
- Commenced Secondment Role of Assistant Store Manager Dec 2019 - December 2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
Full Time Sales Assistant
Country Road Group
2019.04 - 2019.09
- Used point of sale systems to process sales and helped coach team members in processing sales
- Adhered to store merchandising standards and ensured floor was maintained within company's standards
- Promoted and supported activities designed to strengthen and improve morale and teamwork, improving overall work environment
- Utilised product knowledge to enhance customer service and assisted in driving quality shopping experiences to help achieve salrs targets
- Explained and demonstrated product features, focusing on customer comfort level and retention, adjusting approach accordingly
- Unpacked store deliveries and store transfers with accuracy and diligence to maintain stock integrity and floor is refilled
- Built strong working relationships with fellow colleagues and always worked as a team player
- Performed higher duties in the absence of management.
Permanent Part-Time Sales Assistant
Country Road Group
2008.02 - 2019.04
Christmas Casual Sales Assistant
Country Road Group
2007.11 - 2008.02
Education
Bachelor Of Digital Media - Media In Digital Media
College of Fine Arts University of New South Wales
Sydney, NSWSkills
- Customer Service
- Coaching and Mentoring
- Operational Efficiency
- Connecting
- Teamwork and Collaboration
- Leadership
- Communication
- Solving Problems
Certification
Bachelor of Digital Media
Timeline
Dual Site Concession Manager
Country Road Group (Country Road And Trenery)
2022.04 - Current
Assistant Store Manager
Country Road Group
2020.12 - 2022.04
Womenswear Department Manager
Country Road Group
2019.09 - 2020.12
Full Time Sales Assistant
Country Road Group
2019.04 - 2019.09
Permanent Part-Time Sales Assistant
Country Road Group
2008.02 - 2019.04
Christmas Casual Sales Assistant
Country Road Group
2007.11 - 2008.02
Bachelor Of Digital Media - Media In Digital Media
College of Fine Arts University of New South Wales
Bachelor of Digital Media
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