Janice Ojo
Sydney,Australia
Summary
Accomplished customer service professional with a strong background in team collaboration and efficient problem-solving. Demonstrates ability to anticipate customer needs and deliver tailored support, resulting in enhanced sales and satisfaction. Experienced in training team members to uphold high service and operational standards.
Overview
7
7
years of professional experience
Work History
Merchandise Team Member
JB HI-FI
06.2024 - 01.2026
- Delivered exceptional customer service by anticipating needs, providing tailored support, and ensuring a positive shopping experience.
- Shared product knowledge and guided customers through purchase decisions to enhance sales outcomes.
- Maintained product availability and organised stock efficiently to ensure compliance with brand standards.
- Trained and mentored team members on store procedures and merchandising to improve operational consistency.
Customer Liaison
Target
06.2023 - 06.2024
- Resolved customer inquiries and complaints efficiently, employing solution-focused approaches to enhance satisfaction.
- Guided customers on products, services and promotions, fostering informed decisions and building trust.
- Collaborated across departments to resolve customer needs efficiently, coordinating with management, sales associates and coordinators.
- Participated in training to ensure up-to-date product knowledge and service skills.
Customer Service Team Member
KFC
06.2019 - 12.2023
- Delivered friendly, efficient customer service, enhancing guest experience and guiding menu selections.
- Facilitated team workflow during peak periods, optimizing service delivery and customer satisfaction.
- Processed cash and POS transactions with precision, ensuring accurate financial operations.
- Trained in front of house operations to enhance customer service.
Education
Bachelor of Psychology -
Macquarie University
Macquarie Park12-2026
Bachelor of Psychology -
Southern Cross University
Coffs Harbour12-2025
Diploma of Health - Psychology
Southern Cross University
Coffs Harbour10-2024
Highschool Diploma -
Australian Christian College
Marsden Park12-2022
Skills
- Inventory management
- Point of sale
- Merchandising techniques
- Time management
- Productivity-focused
- Customer focused communication
- Team Collaboration
- Inventory management
Timeline
Merchandise Team Member
JB HI-FI
06.2024 - 01.2026
Customer Liaison
Target
06.2023 - 06.2024
Customer Service Team Member
KFC
06.2019 - 12.2023
Bachelor of Psychology -
Macquarie University
Bachelor of Psychology -
Southern Cross University
Diploma of Health - Psychology
Southern Cross University
Highschool Diploma -
Australian Christian College