Karla Hall
Bendigo,VIC
Summary
Dependable retail sales professional with 4 years experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
7
7
years of professional experience
Work History
Merchandise Team Member
JBHIFI Retail
10.2019 - Current
- Remained calm and composed in tense situations involving angry or upset customers.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Updated merchandise pricing to match new values and special promotional rates.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Completed daily tasks accurately and on-time to support shop needs.
Retail Assistant
Brumby's Bakery
05.2017 - 08.2018
- Balanced and organized cash register by handling cash, counting change.
- End of day close up (e.g. Register count, Store lock up)
- Serving customers (e.g. general serving, dealing with complaints, answering the phone, taking orders)
- Set up store; Opened, shelved and merchandised new products in visually appealing and organized displays in preparation for the day.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
Education
Certificate IV in Photography And Photo Imaging - Photography
RMIT University
Melbourne, VIC02.2019
High School Diploma -
Senior Secondary College
Bendigo, VIC10.2018
High School Diploma -
Bendigo South East Secondary Collage
Bendigo, VIC12.2016
Skills
- Customer Needs Assessments
- Design Changes
- Adaptable and Flexible
- Merchandising and Display
- Strong Communication and Interpersonal Skills
- Stocking and Replenishing
- Problem-Solving
- Time Management
- Team Cooperation
- Positive & Patient
Hobbies
- Artistic activities, like Photography and Graphic Design
- Cooking or baking
- Travelling
- Reading
Additional Information
Filip Risicato
Store Manager
0412124106
Luke Trahair
Sales Manager
0402823824
Timeline
Merchandise Team Member
JBHIFI Retail
10.2019 - Current
Retail Assistant
Brumby's Bakery
05.2017 - 08.2018
Certificate IV in Photography And Photo Imaging - Photography
RMIT University
High School Diploma -
Senior Secondary College
High School Diploma -
Bendigo South East Secondary Collage
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