Summary
Work History
Education
Skills
Timeline
Generic

Janice Paru

Noble Park,VIC

Summary

Dynamic and results-oriented professional with a proven track record at Quest Frankston, excelling in customer service and organization. Leveraged exceptional communication and time management skills to enhance guest satisfaction and streamline operations.

Work History

Receptionist

Quest Frankston
Frankston, VIC
02.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Housekeeping Room Attendant

Quest Frankston
Frankston, VIC
01.2025 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Education

Bachelor In Environmental Health -

Divine Word University of Papua New Guinea
Madang Province, Papua New Guinea
03.2020

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • File management
  • Multi-line telephone operation

Timeline

Receptionist

Quest Frankston
02.2025 - Current

Housekeeping Room Attendant

Quest Frankston
01.2025 - Current

Bachelor In Environmental Health -

Divine Word University of Papua New Guinea

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Janice Paru