Summary
Overview
Work History
Education
Skills
Certification
Refrences
Timeline
Generic

Janine Clark

Morisset,New South Wales

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Deli Assistant

Woolworths Supermarket
Morisset, New South Wales
04.2023 - Current
  • Followed food safety procedures when handling, storing and preparing food items.
  • Accurately weighed, priced and labeled deli products for customers.
  • Maintained cleanliness of the service deli area including countertops, shelves, display cases and equipment.
  • Rotated stock according to first-in-first-out guidelines for freshness purposes.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Tracked daily sales figures using point-of-sale system software.
  • Adhered to company policies and procedures regarding safety, sanitation and security measures.
  • Performed opening and closing duties such as restocking supplies, cleaning work areas and checking expiration dates on products.
  • Ensured that all food preparation was carried out in accordance with health regulations.
  • Monitored deli section for expired products; removed from inventory accordingly.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Offered samples to promote and upsell specials.
  • Provided customers with fresh product and correct portion size to minimize shrink.

Assistant Department Manager

Woolworths Supermarket
Morisset, New South Wales
05.2020 - 12.2022
  • Assisted in the development of departmental goals and objectives.
  • Ensured that all safety protocols were followed in accordance with company policy.
  • Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
  • Developed strategies to improve customer service, performance, and productivity.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Assisted customers by providing information and resolving complaints.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.

Night Shift Filler

Woolworths Supermarket
Morisset, New South Wales
11.2018 - 05.2019
  • Assisted in unloading products and stocking shelves during night shifts.
  • Ensured accuracy of product labels and expiration dates.
  • Inspected incoming shipments for damages or discrepancies.
  • Communicated with supervisors to ensure timely restocking of shelves.
  • Stocked merchandise on shelves according to company guidelines and standards.
  • Provided customers with assistance in locating requested items in the store.
  • Followed all safety protocols while operating machinery and equipment.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Education

Armidale High School
Armidale, NSW
02-1997

Skills

  • Food safety knowledge
  • Equipment Operation
  • Product Stocking and Rotation
  • POS System Operation
  • Organizational abilities
  • Safe Food Handling Practices
  • Product Knowledge
  • Customer Service
  • Employee Relations
  • Training Coordination
  • Conflict Resolution
  • Team Development
  • Customer Relations
  • Cash Handling
  • Goal Setting
  • Training and mentoring
  • Customer Engagement

Certification

  • First aid
  • CPR
  • Current Drivers License
  • Own car and Comprehensive Insurance

Refrences

  • Matt De Vries

      Grocery Manager Toronto

      0420302536

  • Dominique Close

      Customer Service Manager Cardiff

      0401296876

  • Diane Thomas

      Case Manager

      0407997800

Timeline

Service Deli Assistant

Woolworths Supermarket
04.2023 - Current

Assistant Department Manager

Woolworths Supermarket
05.2020 - 12.2022

Night Shift Filler

Woolworths Supermarket
11.2018 - 05.2019

Armidale High School

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Janine Clark