Kristin Phie
Bucasia,QLD
Overview
7
7
years of professional experience
Work History
Service Deli Assistant
Cornett's Iga
Bucasia, QLD
06.2022 - Current
- Collaborated with team members to complete daily tasks efficiently, ensuring a smooth workflow within the department.
- Effectively managed high-volume periods by prioritizing tasks and maintaining composure under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Provided exceptional service to customers by promptly addressing inquiries, resolving issues, and maintaining a positive attitude.
- Assisted customers with product selection, offering recommendations based on individual preferences and dietary needs.
- Anticipated customer needs through keen observation of shopping habits, proactively addressing questions or concerns before they arose.
- Mastered use of deli equipment, including slicers, scales, and wrapping machines for accurate portion control and packaging.
- Received numerous positive customer reviews for exceptional service skills and engaging demeanor at the counter.
- Maintained a clean and organized workspace, adhering to strict sanitation standards for optimal food safety.
- Contributed to store-wide promotions by creating visually appealing displays that showcased featured deli items.
- Reduced food waste by implementing proper storage techniques and monitoring product levels during peak hours.
- Demonstrated expert knowledge of various meats, cheeses, salads, and other deli items to assist customers in making informed choices.
- Assisted in training new employees on proper use of equipment, safety procedures, and company policies.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Checkout Operator
Cornett's Iga
Bucasia, QLD
07.2017 - Current
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Restocked and organized merchandise in front lanes.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
- Kept an attentive eye on inventory levels near the register, restocking items promptly to maintain a well-stocked checkout area.
- Taught associates to operate cash registers and back up team members during busy periods.
- Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
- Mentored new team members on sales software system operation.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Checked electronic wire transfers to verify accuracy and protect store and customer interests.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Organized items on shelves to help customers locate products easily and quickly.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Approached every question or concern with calm and level-headed approach.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Store Supervisor
Cornett's Igs
Bucasia, QLD
05.2017 - 05.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered product questions and assisted customers in selection and checkout.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Organized shift meetings to communicate and resolve issues for night operations.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Participated in ongoing professional development opportunities to stay current with industry trends, best practices, and emerging technologies for continued growth as a supervisor.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Deli Manager
Cornett's Iga
Bucasia, QLD
01.2019 - 05.2022
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Observed quality assurance standards to optimize freshness of deli products.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for Number staff by planning and designating shifts and hours.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Stayed current on industry trends to ensure the deli offered competitive products and services to customers.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
- Supervised food presentation and plating to enhance visual appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Set and oversaw weekly and special event menu plans.
Skills
- Food safety knowledge
- Cash handling proficiency
- Sanitation Standards
- Stock Rotation
- Product presentation
- Allergen awareness
- Portion Control
- Menu Planning
- Slicing and cutting
- Strong Work Ethic
- Customer Service
- Cleaning and sanitizing
- Honesty and Integrity
- Cleanliness and sanitation
- Interactive communication skills
- Food preparations
- Cash Handling
- Equipment safety
- Safe Food Handling
- Food Preparation
- Organizational abilities
- Pricing and shelf labeling
- Work Area Maintenance
- Cash Register Operation
- Sanitation Practices
- Product Stocking and Rotation
- Food Safety Compliance
- Safe Food Handling Practices
- Inventory Control
- Product Rotation
- Merchandising displays
- Register operations
- POS System Operation
- Quality Inspections
- Performance Improvement
- Sales expertise
- Weights and Measurements
- Cash Register Operations
- Handling Complaints
- Stocking and Replenishing
- Packaging and Labeling
- Order Taking
- Dependable and Cooperative
- Decision-Making
- Money Handling
- Adaptability and Flexibility
- Team Leadership
- Critical Thinking
- Cleaning
- Collaboration and Teamwork
- Multitasking and Organization
- Attention to Detail
- Problem-Solving
- Team Player
- Teamwork and Collaboration
Timeline
Service Deli Assistant
Cornett's Iga
06.2022 - Current
Deli Manager
Cornett's Iga
01.2019 - 05.2022
Checkout Operator
Cornett's Iga
07.2017 - Current
Store Supervisor
Cornett's Igs
05.2017 - 05.2024