Summary

Work History

Education

Skills

References

Timeline

JANINE JEFFS

Mental Health Support Mentor 'Lived Experience'

Halls Head,WA

Summary

Dedicated Mental Health Support Mentor with 'Lived Experience' seeking permanent part-time employment. Provide non-judgmental psychosocial support to all individuals (CaLD) inclusive, experiencing FDSV, PTSD, severe mental health challenges, and complex behaviour, working with confidentiality and professional boundaries.

Work History

Outreach Mental Health Disability Support Mentor

NDIS Innovative Support Australia (ISA)

PERTH, WA

09.2023 - Current

High-risk, in-crisis clients, Supported Independent Living (SIL), Psychosocial Recovery Support
Provide support to clients who are experiencing severe mental health challenges and complex behavior, such as absconding, self-harm, suicidal ideation, and suicide attempts.
Collaboration with the Mental Health Emergency Response Team (MHERT) & Local Hospital Emergency Department (ED)
Complete incident reports and client case notes, attend and participate in staff handover at the end of each shift.
Medication administration.
Administer and/or offer first aid assistance.

Peer Support Coordinator

Voluntary Mental Health & AOD Advocate

PERTH, WA

03.2023 - 10.2023

The client experiencing co-occurring AOD mental health conditions, severe mental health challenges, and complex behavior.
Researched and Coordinated a Primary Care at Home Team of Medical Practitioners, including Satin Pathology, GP Down South, Palmerston AOD Services, Silver Chain, Peel Mental Health, and the Local GP, who worked alongside the client and his family at home. The client passed away in October 2023.
Consent signed and authorisation to act on behalf of the client, as NOK.

Mental Health Peer Support (family&friends)

Neami National Geraldton Step Up / Step Down Mental Health Facility

GERALDTON, WA

02.2022 - 03.2023

Completed Intakes & Exits, Informed Consent (to share), Rights and Responsibilities, Kessler-K5 & K10, risk assessments, and safety planning.
FDV Key Worker- Provided person-centered, comprehensive 'wraparound' services, to address the needs of women experiencing severe mental health challenges, due to family domestic, and sexual violence, through trauma-informed care and recovery-oriented practices.
As a Support Worker, I collaborated with community resources to provide psychosocial support and services, encouraging empowerment, working alongside consumers, through their recovery journey.
Actively involved in enhancing skills through attendance at workshops, seminars, webinars, and online Nationally Recognised Training.
Provided case management services, including referrals, advocacy, and follow-up communication.
Recognise, respond, and de-escalate crisis situations, with consumers (CaLD) inclusive, experiencing severe mental health and complex behavioral challenges.

Breast Cancer Patient

Personal Carer NOK

PERTH, WA

07.2010 - 10.2014

Devoted almost four years to voluntary care, ensuring comfort and emotional well-being during this challenging period.
Delivered end-of-life care, decisions, and shared care and responsibilities for her children, as Next of Kin.
Excellent communication skills, both verbal and written.
Identified issues, analyzed information, and provided solutions to problems.

Store Manager

IGA Atwell

01.2006 - 07.2010

Store Manager

IGA Gosnells

01.1999 - 12.2005

Supervisor/Dairy Manager

IGA Gosnells

01.1994 - 12.1999

Education

WA Employee WWC Check -

Verified WA Government

02.2025

WA Voluntary WWC Check -

Verified

02.2025

Covid-19 Infection Control - COVID - 19 -

Australian Government Department of Health Aspen Medical

11.2024

Co-occurring AOD mental health conditions -

Comorbidity AOD Certificate

08.2024

Basic Life Support First Aid, CPR, Defibrillation -

St John Ambulance Geraldton

08.2024

Certificate ID - 53059866 -

08.2024

Disability Justice Centre Caversham Positive-Behavioural Support Plan Training -

Caversham

Australia-Wide First Aid Provide CPR Certificate -

NDIS Worker Screening Clearance, Modules Completed Certificates -

Lifeline DV-ALERT - Domestic Violence Response Certificate -

Innovative Support Australia NDIS Modules Completed -

Cert 4 Mental Health CoMHWA Scholarship (Peer Skill Set) -

Diverse WA - Cultural Competence Certificate -

ASSIST - Applied Suicide Intervention Certificate -

Peer Foundations, Professional Boundaries, LGBTIQA+ Training -

WA Government Clinical Training Mental Health -

Embodying Recovery Training, Perth Neami National Peer Foundation -

Neami National Training and Development -

Managing Employees Certified ID - 530-615-64 -

Managing Successful Programs Certified ID - 530-59866 -

Mental Health First Aid Yellow Ribbon Midwest Certificate -

Ngala Geraldton

Skills

Complete Intakes and Exits
Critical Incident Mental Health Peer Support
Active & Reflective Listening
Organisation & Time Management skills
Confidentiality
Personal & Professional Boundaries
Empathy
Integrity
Kindness

Managing Challenging, Complex Behaviours with Mental Illness
Conflict Resolution
De-escalation skills
Domestic Violence Response
Suicide Intervention Prevention
Cultural competence
Build Professional Relationships with Culturally Linguistically Diverse People
Problem-solving aptitude
[Type] Peer Support

References

Sandra Cope, Store Manager - IGA Gosnells & Atwell, 0400 243 580, Sandra.Cope@hotmail.com
Joshua Westberg, Senior Practice Leader - Neami National Geraldton, 0413 939 490, joshua.westberg@neaminational.org.au

Timeline

Outreach Mental Health Disability Support Mentor

NDIS Innovative Support Australia (ISA)

09.2023 - Current

Peer Support Coordinator

Voluntary Mental Health & AOD Advocate

03.2023 - 10.2023

Mental Health Peer Support (family&friends)

Neami National Geraldton Step Up / Step Down Mental Health Facility

02.2022 - 03.2023

Breast Cancer Patient

Personal Carer NOK

07.2010 - 10.2014

Store Manager

IGA Atwell

01.2006 - 07.2010

Store Manager

IGA Gosnells

01.1999 - 12.2005

Supervisor/Dairy Manager

IGA Gosnells

01.1994 - 12.1999

WA Employee WWC Check -

Verified WA Government

WA Voluntary WWC Check -

Verified

Covid-19 Infection Control - COVID - 19 -

Australian Government Department of Health Aspen Medical

Co-occurring AOD mental health conditions -

Comorbidity AOD Certificate

Basic Life Support First Aid, CPR, Defibrillation -

St John Ambulance Geraldton

Certificate ID - 53059866 -

Disability Justice Centre Caversham Positive-Behavioural Support Plan Training -

Australia-Wide First Aid Provide CPR Certificate -

NDIS Worker Screening Clearance, Modules Completed Certificates -

Lifeline DV-ALERT - Domestic Violence Response Certificate -

Innovative Support Australia NDIS Modules Completed -

Cert 4 Mental Health CoMHWA Scholarship (Peer Skill Set) -

Diverse WA - Cultural Competence Certificate -

ASSIST - Applied Suicide Intervention Certificate -

Peer Foundations, Professional Boundaries, LGBTIQA+ Training -

WA Government Clinical Training Mental Health -

Embodying Recovery Training, Perth Neami National Peer Foundation -

Neami National Training and Development -

Managing Employees Certified ID - 530-615-64 -

Managing Successful Programs Certified ID - 530-59866 -

Mental Health First Aid Yellow Ribbon Midwest Certificate -

Ngala Geraldton

Summary

Work History

Outreach Mental Health Disability Support Mentor

Peer Support Coordinator

Mental Health Peer Support (family&friends)

Breast Cancer Patient

Store Manager

Store Manager

Supervisor/Dairy Manager

Education

WA Employee WWC Check -

WA Voluntary WWC Check -

Covid-19 Infection Control - COVID - 19 -

Co-occurring AOD mental health conditions -

Basic Life Support First Aid, CPR, Defibrillation -

Certificate ID - 53059866 -

Disability Justice Centre Caversham Positive-Behavioural Support Plan Training -

Australia-Wide First Aid Provide CPR Certificate -

NDIS Worker Screening Clearance, Modules Completed Certificates -

Lifeline DV-ALERT - Domestic Violence Response Certificate -

Innovative Support Australia NDIS Modules Completed -

Cert 4 Mental Health CoMHWA Scholarship (Peer Skill Set) -

Diverse WA - Cultural Competence Certificate -

ASSIST - Applied Suicide Intervention Certificate -

Peer Foundations, Professional Boundaries, LGBTIQA+ Training -

WA Government Clinical Training Mental Health -

Embodying Recovery Training, Perth Neami National Peer Foundation -

Neami National Training and Development -

Managing Employees Certified ID - 530-615-64 -

Managing Successful Programs Certified ID - 530-59866 -

Mental Health First Aid Yellow Ribbon Midwest Certificate -

Skills

References

Timeline

Outreach Mental Health Disability Support Mentor

Peer Support Coordinator

Mental Health Peer Support (family&friends)

Breast Cancer Patient

Store Manager

Store Manager

Supervisor/Dairy Manager

WA Employee WWC Check -

WA Voluntary WWC Check -

Covid-19 Infection Control - COVID - 19 -

Co-occurring AOD mental health conditions -

Basic Life Support First Aid, CPR, Defibrillation -

Certificate ID - 53059866 -

Disability Justice Centre Caversham Positive-Behavioural Support Plan Training -

Australia-Wide First Aid Provide CPR Certificate -

NDIS Worker Screening Clearance, Modules Completed Certificates -

Lifeline DV-ALERT - Domestic Violence Response Certificate -

Innovative Support Australia NDIS Modules Completed -

Cert 4 Mental Health CoMHWA Scholarship (Peer Skill Set) -

Diverse WA - Cultural Competence Certificate -

ASSIST - Applied Suicide Intervention Certificate -

Peer Foundations, Professional Boundaries, LGBTIQA+ Training -

WA Government Clinical Training Mental Health -

Embodying Recovery Training, Perth Neami National Peer Foundation -

Neami National Training and Development -

Managing Employees Certified ID - 530-615-64 -

Managing Successful Programs Certified ID - 530-59866 -

Mental Health First Aid Yellow Ribbon Midwest Certificate -

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