JANINE SELUDO
Brisbane,QLD
Summary
Experienced hospitality supervisor with strong background in operations, team leadership, and guest service. Committed to delivering high-quality standards and contributing to business success while advancing career growth.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor-Full Time
Graduate House, University of Melbourne
MELBOURNE, VIC
04.2023 - 08.2025
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
Food and Beverage Attendant- Part Time
W MELBOURNE
MELBOURNE, VIC
04.2023 - 08.2025
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Set tables for upcoming meals by following food service guidelines.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Responded quickly to customer complaints or special requests in a professional manner.
Housekeeping Supervisor
Intercontinental Melbourne
MELBOURNE, VICTORIA
01.2023 - 04.2023
- Establish and maintain standards and procedures of cleanliness standard for the entire hotel
- Inspect guest rooms, public areas, pool, etc
- After being cleaned by Housekeeper to ensure quality standards
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Assist Housekeeping management in managing daily activities
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
- Document and resolve issues with discrepant rooms with the Front Desk
- Prepare, distribute, and communicate changes in room assignments
- Communicate issues to next shift
- Supervises, training, coaching and motivating housekeeping staff
- Maintains a safe, sanitary and organized work environment
- Reports maintenance problem and damage machines, furniture and fittings in all areas of the hotel to the maintenance department
Head Hostess
Sheraton Mall of the Emirates
Dubai, UAE
08.2018 - 06.2019
- Welcome guests and escort to tables
- Help guests select food and beverage by presenting the menu and suggesting the specials for the day, up sell any promotions
- Check with guests to assure satisfaction with each course and beverage and always strive to exceed guest expectations
- Checking and answering emails and incoming calls for reservations and queries about the restaurant
- Manage the flow of guests into the Dining area; provide accurate wait times to incoming guests.
Restaurant Server/Barista
Marriott Al Jaddaf Hotel
Dubai, UAE
01.2017 - 08.2018
- Greet and serve the guest, ensure to give an exceptional service to each and every guest
- Help guests select food and beverages by presenting the menu and suggesting the specials for the day, upsell any promotions
- Work in a fast paced environment and working alone in Lobby Lounge
- Make opening and closing inventory and daily reports such as: bar inventory, retail item inventory, room charge and credit card charge, open check reports
- Maintain the cleanliness of the workplace by sanitizing and cleaning the bar, utensils and other equipment used
- Setting up tables, prepare napkin, service plates and utensils
- Handling cash, checks and credit card transactions correctly and safely
- Work as hostess when needed, seat the guest and explain about the menu and buffet, make restaurant reservation, answer calls and queries, make food tags, prepare complimentary cake request for guests who are leaving and having birthdays.
Restaurant Server/Barista
Marriott Harbour Hotel and Suites
Dubai, UAE
10.2014 - 01.2016
- Help guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, answering food preparation questions
- Served orders by picking up and delivering guest's choices from bar and kitchen; delivering accompaniments and condiments from service bars
- Maintained table setting by removing courses as completed, replenishing utensils, refilling water glasses, being alert to guest spills or other special needs
- Concluded dining experience by acknowledging choice of restaurant, inviting guest to return
- Worked with other staff and kitchen to ensure the restaurant is operated efficiently
- Prepared restaurant for dining by setting tables, condiments, candles, napkins, service plates, and utensils
- Protected establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies
- Do cashiering, responsible for taking money in the form of cash, check, or credit card from guests, provides change, balances drawer, and processes card transactions, always making sure that all transactions are done correctly without mistake
- Worked as hostess when needed, seat the guest and explain about the menu and buffet, make restaurant reservation, answer calls and queries, make food tags, prepare complimentary cake request for guests who are leaving and having birthdays
- Make inventory reports, requisition and daily reports
- Worked in The Observatory Restaurant when needed
- Worked in Pool Bar as a server and bartender.
Site Coordinator
DMCI Homes
Manila, Philippines
01.2014 - 07.2014
- Served as managements on site representative on a day to day basis and performed a wide range of office duties for the company
- Ensured that majority of clients service calls are received in person, returning calls in a timely manner and documenting client issue calls
- Responsible for receiving fax, typed reports, entered data into computers and updating it
- Forwarding and respond to client's emails
- Facilitated clients and sales agents conversation
- Created, monitored and reported client service work orders
- Updated the site trips for agents, clients and most especially for prospective clients
- Handled utilities at the assigned site/office
- Accepted cash, cheque, and credit card payments
- Transmitted documents to head office and transmitted payments.
Internship
Philippines Airlines
Tacloban City, Philippines
01.2013
- Answers phone calls and queries
- Check incoming and outgoing cargos, enter shipping information into computer
- Inspected and counted items received, keep records of all goods shipped, received, and stored
- Notify consignees, passengers, or customers of the arrival of freight or baggage by calling or messaging them
- Attached address labels, identification codes, and shipping instructions to containers
- Put baggage tags in check in department, put baggage descriptions
- Do announcement of flights, last call for passengers
- Worked in boarding gate, make sure all the passengers are all onboard, track if there is any missing or late passenger.
Education
Bachelor of Science in Tourism -
ABE International College of Business and Accountancy
01.2013
Skills
- Versatile to adapt within a high-pressured environment
- Dedication and drive as a hard working individual
- Developed communication and team building skills
- Ability to manage multiple tasks in a pressured environment
- Flexible, can work in the bar, as hostess, handle sections, cashier or all at once
- Skilled in Micros, Respak, and Eat2Eat
- Microsoft Word and Excel
- Optii/OPERA
- Customer Service Support
- Scheduling and Booking Management
- Reliable
- Fast learner
- Help Servers by setting and clearing tables, folding napkins, and serving beverage
- Share menu knowledge to assist guests with questions and special requests
- Maintain a neat and organized working area
- Record transactions in the system and update daily reports
- Handling all cash, checks and credit card transactions correctly and safely
- Track all office items need in the restaurants
- Assist opening/closing task and side work as needed
References
- DANIEL CLARK, Genaral Manager, Graduate House, University of Melbourne, Email:daniel.clark@graduatehouse.com.au
- DAVID KANAGARAJ, Banquet Manager, W Melbourne, Email:david.kanagaraj@whotels.com
Timeline
Housekeeping Supervisor-Full Time
Graduate House, University of Melbourne
04.2023 - 08.2025
Food and Beverage Attendant- Part Time
W MELBOURNE
04.2023 - 08.2025
Housekeeping Supervisor
Intercontinental Melbourne
01.2023 - 04.2023
Head Hostess
Sheraton Mall of the Emirates
08.2018 - 06.2019
Restaurant Server/Barista
Marriott Al Jaddaf Hotel
01.2017 - 08.2018
Restaurant Server/Barista
Marriott Harbour Hotel and Suites
10.2014 - 01.2016
Site Coordinator
DMCI Homes
01.2014 - 07.2014
Internship
Philippines Airlines
01.2013
Bachelor of Science in Tourism -
ABE International College of Business and Accountancy