Janiyah Brown
Sydney
Summary
Dedicated and empathetic, I leveraged relationship-building and problem-solving skills at Empowerment Care Services to enhance patient well-being and safety. My background spans diverse roles, from mental health support to warehouse efficiency, highlighting my adaptability and attention to detail. Achieved significant improvements in patient outcomes and workplace productivity, demonstrating a commitment to excellence and teamwork.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Mental Health Support Worker
Empowerment Care Services
10.2023 - Current
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
Mental Health Support Worker
Aboriginal Counselling
10.2022 - 10.2023
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
- Liaised between clinical staff and community organizations to coordinate care for patients transitioning from hospitalization back into the community setting.
Warehouse Packer
Paramount Liquor
08.2021 - 10.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Organized items on racks, shelves and bins to maintain established order.
Disability Support Worker
Early Links Inclusion Support
09.2020 - 09.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Child Caregiver
Mindaribba Local Aboriginal Land Counsil
09.2019 - 09.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Crew Member
McDonald's Fast Food Restaurant
07.2015 - 09.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
No Degree - Mental Health
Hunter Sports High School
Newcastle, NSW12-2018
Skills
- Punctual and reliable
- Attention to detail
- Teamwork
- Product packaging
- Heavy lifting
- Time management
- Warehouse safety
- Workplace cleanliness
- CPR training
- Cleaning and sanitizing
- Hygiene and cleanliness
- Physical fitness encouragement
- Problem-solving
- Relationship building
- Health and safety
Timeline
Mental Health Support Worker
Empowerment Care Services
10.2023 - Current
Mental Health Support Worker
Aboriginal Counselling
10.2022 - 10.2023
Warehouse Packer
Paramount Liquor
08.2021 - 10.2022
Disability Support Worker
Early Links Inclusion Support
09.2020 - 09.2021
Child Caregiver
Mindaribba Local Aboriginal Land Counsil
09.2019 - 09.2020
Crew Member
McDonald's Fast Food Restaurant
07.2015 - 09.2019
No Degree - Mental Health
Hunter Sports High School
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