Janneke Ferwerda
Melbourne,VIC
Summary
Experienced customer service and enquiries professional. Excellent eye for detail. History of strong sales skills and results, aided by exceptional interpersonal skills. Communicates well with people of all ages and backgrounds.
Overview
9
9
years of professional experience
Work History
Enquiries Consultant
Dental Boutique Head Office
06.2021 - Current
- Constantly exceeded KPI's - including conversions of enquiries to clients, converted an average of 18-20 new patients a day
- Delivering outstanding service to a high volume of new and prospective clients
- Used CRM systems to track and manage leads
- Managing enquiries across channels; social media, emails, inbound calls and requested outbound calls
Hotel Duty Manager
Wyndham Vacation Clubs
01.2020 - 01.2021
- Customer facing aspects of role requiring check in and out of guests as well as handling enquiries, reservations and any complaints
- KPI's regarding booking guests for sales events
- Proficiency required in Microsoft Office Suite and property management systems
- Provided personalised attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.
Team Leader
Delaware North, Phillip Island
03.2019 - 12.2019
- Was promoted within two months of employment
- Led a food and beverage team in a fast paced tourist destination with an average of 1800 daily visitors
- Developing the skills of existing team members and training new staff in the team
- Delegating and communicating tasks and ensuring compliance of company standards.
International Cabin Crew
Emirates Airline, Dubai
06.2015 - 12.2018
- Employment obtained through a stringent and highly competitive recruitment process
- Selected as a 'Service Ambassador' upon graduation from Emirates Aviation College training
- Extensively trained in aviation safety, first aid and security procedures
- Gained valuable experience effectively communicating with non English speaking passengers and a high level of cultural awareness and sensitivity required for this position.
Skills
- Client Relationships
- Attention to Detail
- Building Rapport
- Goal-Oriented
Education
- Bachelor of Music with Honours, The University of Melbourne, 2014
- Leaders in Community Award, The University of Melbourne, 2014
- HR & Payroll Management Certificate, 2016
- Atar of 95.65, Kingswood College, Box Hill
References
References available on request
Timeline
Enquiries Consultant
Dental Boutique Head Office
06.2021 - Current
Hotel Duty Manager
Wyndham Vacation Clubs
01.2020 - 01.2021
Team Leader
Delaware North, Phillip Island
03.2019 - 12.2019
International Cabin Crew
Emirates Airline, Dubai
06.2015 - 12.2018
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