Janneke Ferwerda
South Morang,Vic
Summary
Energetic and experienced customer service and sales professional with a background in retail pharmacy. Proven track record of delivering exceptional sales results, thanks to strong interpersonal skills and the ability to build rapport quickly.
Overview
14
14
years of professional experience
Work History
Enquiries Consultant
Dental Boutique Head Office
06.2021 - Current
- Constantly exceeded KPI's - including conversions of enquiries to clients, converted an average of 18-20 new patients a day
- Delivering outstanding service to a high volume of new and prospective clients
- Used CRM systems to track and manage leads
- Managing enquiries across channels; social media, emails, inbound calls and requested outbound calls
Hotel Duty Manager
Wyndham Vacation Clubs
01.2020 - 01.2021
- Customer facing aspects of role requiring check in and out of guests as well as handling enquiries, reservations and any complaints
- KPI's regarding booking guests for sales events
- Proficiency required in Microsoft Office Suite and property management systems
- Provided personalised attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.
Team Leader
Delaware North, Phillip Island
03.2019 - 12.2019
- Was promoted within two months of employment
- Led a food and beverage team in a fast paced tourist destination with an average of 1800 daily visitors
- Developing the skills of existing team members and training new staff in the team
- Delegating and communicating tasks and ensuring compliance of company standards.
International Cabin Crew
Emirates Airline, Dubai
06.2015 - 12.2018
- Employment obtained through a stringent and highly competitive recruitment process
- Selected as a 'Service Ambassador' upon graduation from Emirates Aviation College training
- Extensively trained in aviation safety, first aid and security procedures
- Gained valuable experience effectively communicating with non English speaking passengers and a high level of cultural awareness and sensitivity required for this position.
Pharmacy Assistant
Priceline Pharmacy Blackburn
01.2011 - 06.2015
- Worked in retail and dispensary counters
- In-depth understanding of products and brands in order to make recommendations for customers
- Created visually appealing cosmetic and skincare displays
- Returned to this job casually during COVID in 2020
Education
Bachelor of Music (hons.) -
The University of Melbourne
01-2015
Skills
- Client Relationships
- Attention to Detail
- Building Rapport
- Goal and KPI Oriented
Timeline
Enquiries Consultant
Dental Boutique Head Office
06.2021 - Current
Hotel Duty Manager
Wyndham Vacation Clubs
01.2020 - 01.2021
Team Leader
Delaware North, Phillip Island
03.2019 - 12.2019
International Cabin Crew
Emirates Airline, Dubai
06.2015 - 12.2018
Pharmacy Assistant
Priceline Pharmacy Blackburn
01.2011 - 06.2015
Bachelor of Music (hons.) -
The University of Melbourne
Similar Profiles
Cathy BlairCathy Blair
Owner/ Hairstylist at Rocker Head Salon & BoutiqueOwner/ Hairstylist at Rocker Head Salon & Boutique
Abanoub IbrahemAbanoub Ibrahem
Retail Credit Risk Analyst at Emirates NBD Head Office & Main Office BranchRetail Credit Risk Analyst at Emirates NBD Head Office & Main Office Branch
Navjot SinghNavjot Singh
Senior Specialist, Reporting & Analytics at Loblaws Head office | SDM Toronto officeSenior Specialist, Reporting & Analytics at Loblaws Head office | SDM Toronto office