Januda Samasundera
Narre Warren,VIC
Summary
Dedicated Mathematics Tutor and Customer Service Representative with strong problem-solving and communication skills. Experienced in creating tailored lesson plans and providing exceptional customer support, aimed at enhancing student understanding and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Mathematics Tutor
Sole trader
Narre Warren, VIC
04.2023 - Current
- Conducted one-on-one tutoring sessions to address individual student needs and challenges.
- Evaluated student progress through assessments and provided constructive feedback regularly.
- Coached students through challenging material with positive reinforcement and encouragement.
- Explained difficult mathematical concepts using visual aids, manipulatives, and other interactive tools.
- Assessed student's current level of understanding and created lesson plans tailored to their needs.
Customer service representative
Restaurant 1903
Southern cross, VIC
02.2023 - Current
- Maintained a professional demeanor during challenging situations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Engineering - Electronics And Computer Systems
RMIT
Melbourne, VICSkills
- Problem solving
- Customer education
- Computer proficiency
- Teaching strategies
- Student assessment
- Innovative teaching methods
- Math skill evaluation
Accomplishments
- Further Mathematics score - 40 +
- Mathematical Methods - 36
Timeline
Mathematics Tutor
Sole trader
04.2023 - Current
Customer service representative
Restaurant 1903
02.2023 - Current
Bachelor of Engineering - Electronics And Computer Systems
RMIT
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