Summary
Overview
Work History
Education
Skills
Timeline
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Jan Ylbert Liceralde

Carlton

Summary

Accomplished workforce planner at LizardBear Tasking, adept in scheduling optimization and workforce analytics. Successfully reduced employee turnover by implementing strategic retention initiatives. Excel in organizational development and employee relations, enhancing team performance and fostering a collaborative environment. Proven track record in guiding leadership with data-driven insights for resource allocation and operational efficiency.

Overview

8
8
years of professional experience

Work History

WORKFORCE PLANNER - RESOURCE PLANNER

LizardBear Tasking
01.2023 - 06.2025
  • Reduced employee turnover rates by providing recommendations on retention strategies based on workforce analysis.
  • Developed contingency plans for potential disruptions in staffing due to unexpected events such as natural disasters or public health crises.
  • Conducted regular audits of HR systems and processes related to workforce planning, ensuring accurate recordkeeping practices.
  • Guided leadership teams in decision making related to workforce planning, including resource allocation and budgeting considerations.

WORKFORCE PLANNER - SCHEDULER

LizardBear Tasking
02.2021 - 01.2023
  • Provided training on dashboard and package development to team members and management.
  • Evaluated effectiveness of current staffing models, recommending changes to improve productivity levels across departments.
  • Increased operational efficiency through continuous review of workforce performance metrics and recommending adjustments as needed.
  • Supported company growth by forecasting staffing requirements and developing talent acquisition plans accordingly.

TEMPORARY WORKFORCE PLANNER

LizardBear Tasking
06.2020 - 02.2021
  • Prepared and maintained reports, dashboards and monthly packages.
  • Optimized schedules, forecasts and other tools to present to management.
  • Managed real-time inbound call traffic across multiple contact center locations.
  • Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.

TEAM LEADER

LizardBear Tasking
01.2019 - 06.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

TEAMMATE - DATA ANALYST

LizardBear Tasking
11.2017 - 01.2019
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.

Education

Master of Arts - Information Technology

Kaplan Business School
Sydney, NSW
02-2027

Bachelor of Science - Information Technology

Universidad De Dagupan
Dagupan City, Pangasinan
11-2016

Skills

  • Scheduling optimization
  • Employee relations
  • Workforce analytics
  • Organizational development

Timeline

WORKFORCE PLANNER - RESOURCE PLANNER

LizardBear Tasking
01.2023 - 06.2025

WORKFORCE PLANNER - SCHEDULER

LizardBear Tasking
02.2021 - 01.2023

TEMPORARY WORKFORCE PLANNER

LizardBear Tasking
06.2020 - 02.2021

TEAM LEADER

LizardBear Tasking
01.2019 - 06.2020

TEAMMATE - DATA ANALYST

LizardBear Tasking
11.2017 - 01.2019

Master of Arts - Information Technology

Kaplan Business School

Bachelor of Science - Information Technology

Universidad De Dagupan

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Jan Ylbert Liceralde