JARDAH STEPHENS
TAREE,NSW
Summary
Proven Customer Service Assistant at Terry White Chemists, adept in cash handling and complaint resolution. Enhanced customer satisfaction through effective problem-solving and relationship-building, leading to trust and loyalty. Trained new staff, ensuring high transaction accuracy and reduced errors. Excelled in a high-volume call environment, prioritizing customer needs and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Terry White Chemists
08.2021 - Current
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Utilized problem-solving skills to address customer queries and complaints.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Trained new employees on company procedures, products, and best practices in customer service.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
No Degree - YEAR 12
CHATHAM HIGH SCHOOL
Taree, NSW11.2025
Skills
- Cash Handling
- Complaint Handling
- Customer Consultation
- Complaint resolution
- Payment Processing
- Data Entry
Timeline
Customer Service Assistant
Terry White Chemists
08.2021 - Current
No Degree - YEAR 12
CHATHAM HIGH SCHOOL
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