Jarrod Bailey
Toowoomba
Summary
In 2023 I completed my first year studying a Bachelor of Nursing at Uni SQ. This will be my second degree having completed a Bachelor of Film and Animation in 2018. I recently concluded 10 years working in customer service at Coles Toowoomba Plaza where I mainly worked in the service department, however over the years experienced many of the other departments. Working here gave me opportunities to interact with varying people and helped develop my people skills.
Overview
10
10
years of professional experience
Work History
Service Supervisor
Coles Group
06.2014 - 12.2023
- Assisted with training and development of team members including training new staff on checkouts and when programs have been updated requiring changes to work practices.
- Handled customer complaints and inquiries. Assisting people who are not happy with their experience to reach a satisfied conclusion.
- Monitored team's performance and gave feedback when necessary, through demonstrating better practices and providing more information.
- Updated job knowledge by attending workshops, training sessions and educational opportunities,.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- During COVID took responsibility for ensuring staff and customers were compliant and safe.
Retail Sales Assistant
Coles Group
03.2014 - 06.2014
- Greeted customers and helped with product questions, selections and purchases.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organised cash register by handling cash, counting change and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Assisted customers with locating and choosing merchandise in store departments.
Trolley Collection
Coles Group
12.2013 - 03.2014
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - Nursing
University of Southern Queensland
Toowoomba, QLD11.2025
Senior First Aid
St Johns Ambulance
Toowoomba, QLD07.2023
Bachelor of Creative Arts - Film, Television And Radio
University of Southern Queensland
Toowoomba, QLD04.2018
High School Diploma -
Concordia Lutheran College
Toowoomba, QLD11.2014
Skills
- Team Management and Supervision
- Motivational Leadership
- Complex Problem Solving
- Team Building
- Decision Making
- Multitasking and Prioritisation
- Verbal and Written Communication
- Creative Development of online content
- Social Media fluency
- Regulatory Compliance
- Staff Development and Training
- Conflict resolution
- Adaptability and flexibility
- Team leadership
- Customer service excellence
- Experience interacting with people with an intellectual disability through helping my adult sister engage in the community, assist with cooking and general life skills
Additional Information
Open C Class Drivers Licence.
Working with Children QLD Government Blue Card (Volunteer Issue for nursing studies).
NDIS Worker Screening QLD Government Yellow Card (Volunteer Issue for nursing studies).
Mask Fit Testing Completed.
Fully COVID vaccinated as of 28th Jan 2022.
Fully vaccinated as required for Nursing students undertaking practical experience in Aged Care.
Referees
Leanne Stone
Service Manager
Coles Toowoomba Plaza
ph: 0477534919
Jill Brown
Service Supervisor
Coles Toowoomba Plaza
ph: 0499500667
Sharon Gibbings
Service Supervisor
Coles Toowoomba Plaza
ph: 0410951522
Timeline
Service Supervisor
Coles Group
06.2014 - 12.2023
Retail Sales Assistant
Coles Group
03.2014 - 06.2014
Trolley Collection
Coles Group
12.2013 - 03.2014
Bachelor of Science - Nursing
University of Southern Queensland
Senior First Aid
St Johns Ambulance
Bachelor of Creative Arts - Film, Television And Radio
University of Southern Queensland
High School Diploma -
Concordia Lutheran College
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