Jarryd Shafton

GENERAL ACCOUNTABILITIES

• Manage Technicians and Field engineers nationally
• Spearheaded various product development initiatives, projects and duties.
• Worked with engineers to improve and confirm new equipment and products meet network specifications.
• Helped coordinate testing to verify quality and usability of new product features.
• Researched or investigated products and uses to prepare for demonstrations.
• Assist field teams with technical issues, identify any issues and use the appropriate actions to escalate and solve in a timely manner
• Achievement of agreed set KPIs and targets Continuous Improvement programs that deliver improved service levels in a cost-effective manner.
• Commitment to continuous improvement to policies and procedures
• Manage the restoration of major network faults, usually through direction of sub-contractors and internal staff.
  
  1. Head end construction
• Commissioning of Exchanges and Head End equipment.
• Quality standards and installation occurs as per the agreed deployments schedules
• Oversee the installation, maintenance, and interrelated field services operations to ensure service levels are met and the highest level of customer service is provided
  2. Field technicians
• Lead the Field Service Technicians, ensuring team members are highly engaged and have sufficient knowledge and skills to undertake their roles.
• Workforce planning and coordination of resources to deliver outcomes
• Supervise team and ensure KPI's are met
• Team complies with OH&S and Work Health and Safety requirements
  3. Warehouse management.
• Management of warehouse staff nationally
• Forecasting, ordering and dispatching stock nationally.

GENERAL ACCOUNTABILITIES

• Oversee onsite and offsite maintenance, repair and installation jobs.
• Established staff schedules and assignments based on needs and equipment availability.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Analyzed business performance data and forecasted business results for upper management.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.

1. Head end construction

· Coordinated installation and technical support of equipment.

· Pre-Commissioning of Head ends

· Build Fibre Access Nodes and Racks, that also included WDM

EDFA Optical Amplifier and Coax to Fibre converter (CTX)

equipment.

· Tested fibre and issued reports on testing results.

· Liaised with Network Engineers in site commissioning and fault finding on fibre access nodes and live networks.

2. Field technicians

· Lead the Field Service Technicians, ensuring team members are highly engaged and have sufficient knowledge and skills to undertake their roles.

· Coach, mentor and develop the team to drive a high-performance culture

· Workforce planning and coordination of resources to deliver outcomes

· Supervise team and ensure KPI's are met

· Team complies with OH&S and Work Health and Safety requirements
3. Warehouse management.
· Management of the warehouse Staff
· Forecasting stock levels
· Ordering and dispatching stock national.

• Complete and manage works on new field sites and upgrades to existing sites
• Headend/Exchange construction and commissioning
• Augmentation of existing FTTP/FTTB/FTTN networks to provide additional capacity or capability,
• Field Splicing, exchange work, executing
  designs to design packs, commissioning and decommission a range of equipment, network
  cabling hauling, OTDR testing, Fault finding, E1 terminations and equipment configuring
• Construction, preparation and commissioning of network communication cabinets and infrastructure.
• Onsite attendance and restoration of service faults issued by Network
  Operations.
• Assist with the Identification of major network faults and support the co-ordinate sub-contractors to attend and remedy faults.
• Onsite installation and maintenance services at End User premises, network infrastructure hubs
  and the core network

• Managing and co-ordinate teams of telecommunications technicians, cable haulers and sub-contractors
• Managing daily workflow, complete invoices and as built on each project
• Updating clients on the daily of workflow and projects stages
• Identifying and solving problems as the appeared on each job
• Completing safety and quality audits of work being performed
• Field Splicing, exchange work, executing designs to design packs, commissioning and decommission a range of equipment, network cabling hauling, OTDR testing, Fault finding, E1 terminations and equipment configuring.
• Configuring, Commissioning and troubleshooting Cisco routers and internet gateways, Network Administration and wireless networks in commercial, retail and domestic
• Installation and commissioning of NTU and ONT and other network devices.

• Supplying a high-level telecommunications service between the customer and the service provider
• The duties that are involved with my current role: Field Splicing, exchange work, executing designs to design packs, commissioning and decommission a range of equipment, network cabling hauling, OTDR testing, Fault finding, E1 terminations and equipment configuring
• Accreditation across Telstra Wideband, Level 2 Technician for UE Comm, Pipe Networks, Optus, Next Gen and NBN.