Jaslene Cour
Adelaide,SA
Summary
Dynamic and results-driven professional with 10 years of experience in the hospitality industry, specializing in food and beverage management and customer service. Demonstrated success in leading teams, optimizing operations, and consistently delivering exceptional guest experiences. Skilled in inventory management, quality control, and cost efficiencies while maintaining high service standards. Adept communicator with strong problem-solving abilities and a dedication to enhancing overall customer satisfaction. Seeking a challenging role to leverage expertise and pursue growth and professional development.
Overview
10
10
years of professional experience
Work History
Food and Beverage Supervisor
Pullman
04.2018 - Current
- Oversee and train staff, manage schedules, and ensure high standards of guest service and satisfaction.
- Manage daily operations including reservations, compliance, and inventory control.
- Monitor and order supplies, manage stock, and maintain food and beverage quality.
- Handle guest inquiries and complaints, controlling food, beverage, and labour costs.
- Assist with planning and executing events.
Barista
Diaspora
08.2022 - 12.2022
- Engaged with customers, took orders, and addressed queries while preparing coffee and espresso drinks.
- Managed cash transactions, operated the register, and maintained workspace cleanliness.
- Tracked and ordered supplies, prepared food, and operated coffee-making equipment.
Barista
McDonald's
08.2015 - 10.2018
- Greeted customers, communicated their orders, and ensured prompt service.
- Assisted with counter duties, restocked supplies, and managed cash transactions.
- Created eye-catching displays, maintained equipment, and followed operational policies.
- Ensured consistent quality and presentation of beverages and food products.
Worker
KFC
06.2014 - 07.2015
- Maintained high standards of customer service in a fast-paced environment. -
- Communicated effectively with coworkers and management, mastered POS system, and handled transactions accurately. -
- Followed food preparation procedures, assisted with inventory control, and resolved complaints professionally.
Education
Completed High School (Year 12) -
Thebarton Senior College
Skills
- Coffee Brewing
- Latte Art
- Resilience
- Grinder Operation
- Ability to Work at a Fast Pace
- Customer Service
- Willingness to Learn
- Multitasking
- Neat Personal Presentation
- Team Work
Timeline
Barista
Diaspora
08.2022 - 12.2022
Food and Beverage Supervisor
Pullman
04.2018 - Current
Barista
McDonald's
08.2015 - 10.2018
Worker
KFC
06.2014 - 07.2015
Completed High School (Year 12) -
Thebarton Senior College
Similar Profiles
Evie WildEvie Wild
Guest Service Agent/ F&B Attendant at PullmanGuest Service Agent/ F&B Attendant at Pullman
Khissen SelladuraiKhissen Selladurai
Server at PullmanServer at Pullman
KANCHAN KORLEKARKANCHAN KORLEKAR
GUEST SERVICE REPRESENTATIVE & ASSISTANT NIGHT MANAGER at PullmanGUEST SERVICE REPRESENTATIVE & ASSISTANT NIGHT MANAGER at Pullman