Jasmin Ciobirca
Gold Coast,QLD
Summary
Dynamic professional with extensive experience in client service and event management at Accenture. Proven ability to enhance customer satisfaction through effective communication and strong organizational skills. Adept at coordinating logistics and fostering teamwork, ensuring successful event execution and operational efficiency. Proficient in Microsoft 365, with a keen attention to detail.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Wicked Event Management
Gold Coast, QLD
07.2025 - Current
- Engaged with clients via phone and other communications to understand their needs and provide tailored quotes for their Hen/Bucks parties.
- Meet team and individual sale targets.
- Demonstrated product knowledge and benefits to enhance customer satisfaction.
- Collaborated with team members to develop effective sales strategies.
Food & Beverage Attendant (Regional Work)
The Cavenagh Hotel
Darwin, Australia
11.2024 - 04.2025
- Delivered food and beverages to patrons.
- Welcomed patrons, provided information and highlighted promotions to boost revenue.
- Performed opening and closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
Cafe All-rounder (Regional Work)
Ray's Cafe and Patisserie
Darwin, Australia
11.2024 - 03.2025
- Delivered prompt responses to inquiries ensuring client satisfaction.
- Kept track of inventory levels for essential items like coffee beans and milk containers.
- Provided support to other stations during peak shifts to ensure adequate coverage and satisfy customer needs.
Client Experience and Event Lead
Accenture Song & Droga5
Dublin, Ireland
01.2023 - 09.2024
- Managed event staff workflow ensuring tasks were delegated efficiently.
- Collaborated with marketing teams to enhance event coordination services.
- Supervised on-site event execution, ensuring accordance with plans.
- Oversaw vendor coordination to streamline event logistics.
- Created reports analyzing KPIs, event logistics and financial data.
Client Service Representative
Accenture
Dublin, Ireland
05.2022 - 01.2023
- Built positive customer rapport through friendly, professional communication.
- Kept accurate track of client communications and needs through thorough notetaking.
- Successfully controlled high inbound call traffic by operating switchboard systems.
Duty Manager
Finnstown Castle Hotel
Dublin, Ireland
09.2021 - 04.2022
- Fostered a positive work environment and consistently delivered a high standard of customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversee daily operations (cash & complaint handling, EOD till reports).
- Negotiated with suppliers to secure cost-effective resources.
Admin/Receptionist
Finnstown Castle Hotel
Dublin, Ireland
08.2020 - 09.2021
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled and confirmed appointments and meetings for management team.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Retail Sales Associate
TkMaxx
Dublin, Ireland
10.2017 - 01.2018
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Retail Sales Associate
Aldo Shoes
Dublin, Ireland
06.2016 - 08.2017
- Guided customers through product options, accessory choices, and purchase finalization.
- Consistently achieved daily sale targets.
- Operated cash registers.
- Conducted stock checks, faced-up shelves and recorded out of stock items to fulfill customer demand.
Education
Bachelor of Business - International Business
Technological University Dublin
Dublin05.2022
Skills
- Proficient in both written and spoken communication
- Highly adept at maintaining strict confidentiality with sensitive information
- Strong organizational and time management skills
- Collaborative team player with the capability to work independently
- Computer proficiency (Microsoft 365, Google Meets, Zoom)
- Strong attention to details
Languages
Fluent in English and Romanian
Hobbies and Interests
Travel, Pilates, Tennis, Yoga
Timeline
Sales Consultant
Wicked Event Management
07.2025 - Current
Food & Beverage Attendant (Regional Work)
The Cavenagh Hotel
11.2024 - 04.2025
Cafe All-rounder (Regional Work)
Ray's Cafe and Patisserie
11.2024 - 03.2025
Client Experience and Event Lead
Accenture Song & Droga5
01.2023 - 09.2024
Client Service Representative
Accenture
05.2022 - 01.2023
Duty Manager
Finnstown Castle Hotel
09.2021 - 04.2022
Admin/Receptionist
Finnstown Castle Hotel
08.2020 - 09.2021
Retail Sales Associate
TkMaxx
10.2017 - 01.2018
Retail Sales Associate
Aldo Shoes
06.2016 - 08.2017
Bachelor of Business - International Business
Technological University Dublin