Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Akter

Resume
Perth,WA

Summary

Results-driven and dedicated, Enthusiastic, skilled in exceptional Customer service with good communication and skilled in POS systems, cash handling. Currently seeking a part-time job/full time/Casual job, which offers flexibility and the opportunity to grow both personally and professionally. Three years plus experience in Supermarket multi-tasked with Night shift working experience. Currently, I have Visa with unlimited working hours.

Overview

12
12
years of professional experience

Work History

Room Attendant

Luxx hospitality
03.2025 - Current
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.


Room Attendant

ahs Hospitality
01.2025 - 02.2025
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.


Team Member

Rise Supermart
10.2022 - 12.2024
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Maintained productive, efficient approach to all tasks.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.

Retail Worker

Arong
11.2018 - 10.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.

Retail Assistant

Agora Super Shop
02.2015 - 09.2017
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Assisted customers with prompt and polite support in-person and via telephone.

Customer Service Cashier

Daily Shop
06.2013 - 01.2015
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Developed and managed relationships with customers to increase customer loyalty.

Education

Dipoloma - Business

Curtin College
Perth, WA
04.2001 -

Bachelor of Business Studies - Business

AIUB
Bangladesh
01.2017

Skills

  • Organization and time management

  • Exceptional customer service during rush time

  • products refilling and storing

  • Night Shift product refilling

  • Multitasking,Computer skills

  • POS system operation

  • adaptability and resilience

Timeline

Room Attendant

Luxx hospitality
03.2025 - Current

Room Attendant

ahs Hospitality
01.2025 - 02.2025

Team Member

Rise Supermart
10.2022 - 12.2024

Retail Worker

Arong
11.2018 - 10.2021

Retail Assistant

Agora Super Shop
02.2015 - 09.2017

Customer Service Cashier

Daily Shop
06.2013 - 01.2015

Dipoloma - Business

Curtin College
04.2001 -

Bachelor of Business Studies - Business

AIUB

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