Jasmine dinh
Berkerser,Australia
Summary
Compassionate and dedicated community services and counselling professional with hands-on experience supporting individuals across diverse backgrounds, including youth and elderly populations. Holds a Diploma of Counselling and a Certificate IV in Community Services, complemented by a strong foundation in leadership and management. Skilled in active listening, empathetic communication, and building trusting client relationships. Experienced in both community and high-pressure hospitality settings, bringing transferable skills in problem-solving, teamwork, and cultural sensitivity to roles in counselling, aged care, and community support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FoH / Customer Service
Pho House
07.2022 - Current
- Delivered exceptional client service in high-pressure, fast-paced environments.
- Applied problem-solving and interpersonal skills to manage and resolve customer concerns effectively.
- Trained and supervised staff, fostering teamwork and operational efficiency.
- Maintained high standards of professionalism and compliance with workplace policies and procedures.
Front Desk / Customer Service
Passion Nails and Beauty
09.2024 - 09.2025
- Provide a welcoming and supportive environment for clients, ensuring comfort and a positive experience.
- Manage appointments and assist with customer queries with professionalism and empathy.
- Build strong rapport with a diverse client base to enhance service satisfaction.
Front of House / Pass Master/ Chef de Rang
Royal Automobile Club of Australia, Benelong and Amare
01.2018 - 01.2023
- Delivered exceptional client service in high-pressure, fast-paced environments.
- Applied problem-solving and interpersonal skills to manage and resolve customer concerns effectively.
- Trained and supervised staff, fostering teamwork and operational efficiency.
- Maintained high standards of professionalism and compliance with workplace policies and procedures.
- Venues: Royal Automobile Club of Australia, Bennelong (Opera House), Amare (Crown Sydney), Saigon Hustle, Bopp and Tone
Food Service Assistant
Fairfield Food Services
07.2020 - 10.2020
- Delivered meals to elderly residents while providing compassionate, client-focused support during visits.
- Adhered to hygiene and infection control protocols to ensure client safety.
- Maintained accurate delivery records and communicated client needs to supervisors.
Youth Worker
PCYC Parramatta
01.2018 - 06.2019
- Delivered support programs to engage and empower young people, including skills-based activities such as cooking and creative workshops.
- Fostered a safe and inclusive environment that encouraged open dialogue and confidence-building.
- Assisted in planning and coordinating youth-focused community events.
- Collaborated with local organisations to expand program reach and access to resources.
Education
Diploma of Counselling -
ACAP
01.2025
Certificate IV - Community Services
TAFE
12.2018
Certificate III - Advanced English for Further Study
TAFE
01.2018
Higher School Certificate - undefined
St Johns Park High School
01.2017
Skills
- Counselling techniques and client support
- Active listening and empathetic communication
- Cultural awareness and diversity inclusion
- Conflict resolution and problem-solving
- Case note documentation and confidentiality
- Team collaboration and leadership
Certification
COVID-19 Infection Control Certification (2020 – 2021)
Timeline
Front Desk / Customer Service
Passion Nails and Beauty
09.2024 - 09.2025
FoH / Customer Service
Pho House
07.2022 - Current
Food Service Assistant
Fairfield Food Services
07.2020 - 10.2020
Front of House / Pass Master/ Chef de Rang
Royal Automobile Club of Australia, Benelong and Amare
01.2018 - 01.2023
Youth Worker
PCYC Parramatta
01.2018 - 06.2019
Certificate IV - Community Services
TAFE
Certificate III - Advanced English for Further Study
TAFE
Higher School Certificate - undefined
St Johns Park High School
Diploma of Counselling -
ACAP
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