Jasmine James
Melbourne,VIC
Summary
Hardworking, patient, dedicated individual with a range of experience in numerous industries such as large-scale casual dining establishments, industrial sites, bars, pubs, cafes and hair salons. Committed to upholding highest standards of customer service and safe food handling practices. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Capable hospitality worker who is passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in restaurant, cafes and bar establishments.
Overview
5
5
years of professional experience
Work History
Bartender
The Dog Inn
06.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
Warehouse Operator
Orangetek
05.2023 - 11.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed over a set amount of customer orders each day in warehouse setting.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
Domestic Cleaner
Barnsley Norse
09.2022 - 04.2023
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Kept building entryway glass clean and polished for professional presentation.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Rotated linens in storerooms and replenished when supplies ran low.
Industrial Cleaner
Diamond Bright Carpet Cleaning Services
05.2022 - 01.2023
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Professionally cleaning new build homes, to a standard ready for new home owners to move in to.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Silver Service Waiter
Ashfield House
02.2021 - 03.2022
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Carried out the correct way of serving members and maintaining the knowledge of correctly performing Silver Service throughout the dinner events.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Hairdresser Assistant
The Strand
04.2019 - 08.2021
- Assisted hair stylists with colorwork by applying base colors and toners.
- Offered exceptional service and support to walk-in and scheduled customers.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Answered telephone calls to provide information and schedule new appointments.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Styled hair, makeup and nails for customers for special events and occasions.
- Developed loyal following of clients by providing high-quality services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Developed creative techniques to provide clients with latest hairstyles.
Education
Foundation Qualification - Psychology
Sheffield Hallam University
Sheffield, England 08.2023
Skills
- Food Running
- Food Preparation
- Menu Memorization
- Payment Processing
- Health Codes Compliance
- Beverage Preparation
- Food Service
- Customer Service
- Highly Reliable
- Engaging Personality
- Wine and Liquor Knowledge
- Ordering Procedures
- Hospitality Service Expertise
- Clear and Effective Communication
- Outgoing Personality
- Liquor, Beer, and Wine Knowledge
- Menu Knowledge
- Bar Equipment Familiarity
- Time Management Abilities
- Team Player Attitude
- Interpersonal Skills
- Excellent Communication
- Cleanliness and Hygiene
- Strong Multitasking
- Patience and Tolerance
- Memory Retention
- Professional Cleaning
- Staff Training
- Food and Beverage Service
- Private Events and Catering
- Monitoring Alcohol Consumption
- Microbrew Beers Knowledge
Timeline
Bartender
The Dog Inn
06.2023 - 11.2023
Warehouse Operator
Orangetek
05.2023 - 11.2023
Domestic Cleaner
Barnsley Norse
09.2022 - 04.2023
Industrial Cleaner
Diamond Bright Carpet Cleaning Services
05.2022 - 01.2023
Silver Service Waiter
Ashfield House
02.2021 - 03.2022
Hairdresser Assistant
The Strand
04.2019 - 08.2021
Foundation Qualification - Psychology
Sheffield Hallam University
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