Jasmine Lortan
Coogee,NSW
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Motivated individual with experience in customer service and booking travel. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organisational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Administrations Operation Manager
Royal Australian Navy
06.2015 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Certificate III - Travel Management
TAFE
Blacktown, NSWCertificate II - Tourism
TAFE
Blacktown, NSWHigh School Diploma -
Kellyville High School
Kellyville, NSW09.2014
Skills
- Attention to Detail
- Decision-Making
- Interpersonal Communication
- Dependable and Responsible
- Problem-Solving
- Good Telephone Etiquette
- Planning and Coordination
- Teamwork and Collaboration
- Organisation and Time Management
References
Nick Farallo
Mobile: 0448 504 260
Email: Nick.Farallo@defence.gov.au
Sagree Gounden
Mobile: 0479 080 452
Email: Academy@fabinox.com.au
Timeline
Administrations Operation Manager
Royal Australian Navy
06.2015 - Current
Certificate III - Travel Management
TAFE
Certificate II - Tourism
TAFE
High School Diploma -
Kellyville High School