Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jasmine Lortan

Coogee,NSW

Summary

Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Motivated individual with experience in customer service and booking travel. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organisational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Administrations Operation Manager

Royal Australian Navy
06.2015 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Education

Certificate III - Travel Management

TAFE
Blacktown, NSW

Certificate II - Tourism

TAFE
Blacktown, NSW

High School Diploma -

Kellyville High School
Kellyville, NSW
09.2014

Skills

  • Attention to Detail
  • Decision-Making
  • Interpersonal Communication
  • Dependable and Responsible
  • Problem-Solving
  • Good Telephone Etiquette
  • Planning and Coordination
  • Teamwork and Collaboration
  • Organisation and Time Management

References

Nick Farallo

Mobile: 0448 504 260

Email: Nick.Farallo@defence.gov.au


Sagree Gounden

Mobile: 0479 080 452

Email: Academy@fabinox.com.au

Timeline

Administrations Operation Manager

Royal Australian Navy
06.2015 - Current

Certificate III - Travel Management

TAFE

Certificate II - Tourism

TAFE

High School Diploma -

Kellyville High School
Jasmine Lortan