Clair Stuart
Tamworth,NSW
Summary
Dynamic Administrative Assistant with a proven track record at Crawfords Freightlines, excelling in customer communication and document management. Adept at multi-tasking and problem-solving, I effectively liaised with clients to ensure timely order processing, enhancing overall customer satisfaction. Proficient in Microsoft Office, I bring attention to detail and a collaborative spirit to every task.
Overview
7
7
years of professional experience
Work History
Communications & Administrations Service Officer
Crawfords Freightlines
Tamworth, NSW
12.2022 - Current
- Liaise with customers regarding incoming orders that will be packed and shipped overseas.
- Processing correspondence, emails, and phone calls.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Oversaw packing documentation, such as container numbers, weights, and seal numbers, before sending it to the customer to ensure all information is correct.
- Effectively communicated and worked closely with authorized officers and the Department of Agriculture, Fisheries, and Forestries (DAFF).
- Meet deadlines, ensuring all required paperwork is correct and sent to the customers prior to the containers railing down to the port.
- Processing timesheets.
- Effectively communicate with other departments to ensure the job runs smoothly, and avoid any mistakes.
Pathology Collector
Laverty Pathology
Tamworth, NSW
11.2022 - 12.2023
- Followed departmental policies and procedures related to specimen processing and transport.
- Responded promptly and professionally to customer inquiries regarding specimen collection services.
- Collected blood or tissue samples from patients for lab work.
- Collaborated with nursing staff in order to facilitate efficient specimen collection processes.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Labeled all specimens with patient's name, date of birth, date and time of collection and other relevant data as required.
- Operated centrifuges, pipettes, microscopes, autoclaves, computers, printers and other equipment used in the laboratory.
Service Advisor
Wideland Automotive
Tamworth, NSW
09.2021 - 11.2022
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Explained the features and benefits of products or services offered by the dealership to customers.
Hospotality Worker
McDonalds
Tamworth, NSW
02.2018 - 09.2021
- Provided customer service to ensure satisfaction throughout their dining experience.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Followed all health department guidelines for safe food handling practices.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Recorded customer orders and communicated clearly to confirm each order.
- Operated cash register to process customer payments accurately and efficiently.
Education
Cert III in Pathology Collection
TAFE NSW
NSW11-2022
McCarthy Catholic College
Tamworth, NSW12-2021
Skills
- Time management
- Team collaboration
- Microsoft Office
- Problem solving
- Multi-tasking
- Customer communication
- Document management
- Data entry
- Attention to detail
- Confidentiality management
References
- Phillip Davis (Manager) - 0489 313 817
- Jamie Hobbs (Authorised Officer) - 0474 502 770
Timeline
Communications & Administrations Service Officer
Crawfords Freightlines
12.2022 - Current
Pathology Collector
Laverty Pathology
11.2022 - 12.2023
Service Advisor
Wideland Automotive
09.2021 - 11.2022
Hospotality Worker
McDonalds
02.2018 - 09.2021
Cert III in Pathology Collection
TAFE NSW
McCarthy Catholic College
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