Jasmine Rout
Rockhampton,QLD
Summary
Experienced duty manager skilled in training and development, motivational leadership, and maintaining regulatory compliance. Successfully improved operational efficiency and team performance, contributing to a positive work environment and high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Online Duty Manager
Coles
Rockhampton, QLD
06.2025 - Current
- Supervised daily operations and ensured smooth workflow in the department.
- Managed staff schedules and delegated tasks to team members effectively.
- Collaborated with upper management to improve productivity of operations.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Monitored performance of staff members, offering advice where appropriate.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Coordinated with departments to maintain inventory and supply levels.
- Trained new employees on company policies and safety procedures.
Deli Manager
Coles
Rockhampton, QLD
03.2025 - 06.2025
- Managed daily deli operations, ensuring quality and freshness of products.
- Trained team members on food safety practices and proper equipment usage.
- Assisted customers with product selection and provided exceptional service.
- Maintained inventory levels, ordering supplies as needed for smooth operations.
- Ensured cleanliness and organization of the deli area to meet health standards.
- Monitored daily sales reports to maximize profitability.
- Developed weekly schedules for team members to ensure adequate coverage during peak hours.
Bakery Manager
Coles
Yeppoon, QLD
08.2024 - 03.2025
- Managed daily bakery operations and ensured product quality.
- Trained team members on baking techniques and food safety practices.
- Oversaw inventory management and ordered supplies as needed.
- Implemented cleanliness standards in the bakery area consistently.
- Provided exceptional customer service and handled inquiries effectively.
- Scheduled team members to keep bakery shifts well-staffed for peak times and holidays.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
Duty Manager
Coles
Yeppoon, QLD
04.2024 - 08.2024
- Supervised daily operations and ensured compliance with company policies.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Responded promptly to any emergency situations that arose during shifts.
- Collaborated with management to implement process improvements for efficiency.
- Maintained cleanliness and organization of work areas to promote a positive atmosphere.
- Handled team member problems in absence of store and support managers.
Deli Manager
Coles
Rockhampton, QLD
01.2023 - 04.2024
- As above.
Team Member
Coles
Rockhampton, QLD
01.2018 - 01.2023
- Provided excellent customer service in busy retail environment.
- Participated in team meetings to discuss product promotions and sales strategies.
- Supported inventory management through accurate tracking and replenishment of stock.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Built and maintained working relationships with peers and upper management.
Education
High School Diploma -
Rockhampton High School
Rockhampton, QLD12-2016
Skills
- Operations management
- Regulatory compliance
- Quality assurance
- Conflict resolution
- Training and development
- Customer service
- Sales monitoring
- Motivational leadership
- Department organization
References
References available upon request.
Timeline
Online Duty Manager
Coles
06.2025 - Current
Deli Manager
Coles
03.2025 - 06.2025
Bakery Manager
Coles
08.2024 - 03.2025
Duty Manager
Coles
04.2024 - 08.2024
Deli Manager
Coles
01.2023 - 04.2024
Team Member
Coles
01.2018 - 01.2023
High School Diploma -
Rockhampton High School